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Healthcare Customer Support Specialist

2 months ago

Portland, Oregon, United States UnitedHealth Group Full time
Position Overview

As a Healthcare Customer Support Specialist, you will be responsible for managing incoming inquiries from healthcare providers, including physician offices and clinics. Your role will involve:

  • Identifying Needs: Assessing the type of assistance required by providers, such as benefits and eligibility, billing inquiries, and treatment authorizations.
  • Providing Information: Offering clear explanations regarding benefits and payment processes.
  • Ensuring Satisfaction: Striving to resolve issues efficiently to enhance provider satisfaction.

This position is essential in facilitating effective communication between healthcare providers and our organization, ensuring that all inquiries are handled with professionalism and care.

Key Responsibilities
  • Answer incoming calls and respond to inquiries from healthcare professionals.
  • Gather and document relevant information to assist providers effectively.
  • Maintain a thorough understanding of healthcare policies and procedures to provide accurate information.

Your contribution will play a vital role in supporting our mission at UnitedHealth Group to improve healthcare delivery and provider relationships.