Credit Service Representative
4 days ago
Xactus is a leading verification innovator for the mortgage industry, providing a 360° approach to verification across workflows. With over 6,500 clients, we work closely with lenders to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy.
Job SummaryWe are seeking a skilled Credit Service Representative to provide effective customer service for all customers. The ideal candidate will have a strong understanding of credit services and regulations, excellent verbal and written communication skills, and the ability to work independently and as part of a team.
Key Responsibilities- Provide customer-centric service in line with company standards.
- Analyze incoming electronic and telephonic information and requests.
- Manage incoming supplement requests as well as pending requests.
- Direct calls and inquiries to appropriate areas/functions as applicable.
- Process sensitive personal information.
- Review and interpret credit reports and data contained within.
- Provide timely and accurate information to incoming customer calls/electronic requests.
- Process supplements on a timely basis, meeting departmental goals on production, turn-time, and quality.
- Adhere strictly to training manuals and procedures.
- Follow all workflows and document all actions in proprietary systems.
- Answer incoming phone calls within 3 rings.
- Assist other team members as needed.
- Participate in skills training, as requested.
- Adhere to and maintain compliance with all Federal and State regulations and Universal policies and procedures.
- A minimum of a high school diploma or equivalent.
- At least two years of experience in a customer service role, preferably in the financial services or credit services industry.
- Strong understanding of credit services and regulations preferred.
Xactus offers a friendly, supportive work environment, competitive compensation, and a range of benefits, including health, vision, and dental insurance, bonus programs, fitness reimbursement, and more.
This is a full-time, remote position, with on-site training for the first 4-6 weeks. We are seeking candidates in the Phoenix Metro area.
-
Credit Service Representative
1 day ago
Phoenix, Arizona, United States Xactus Full timeJob SummaryWe are seeking a skilled Credit Service Representative to join our team at Xactus. As a Credit Service Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your in-depth knowledge of company products and services. Key ResponsibilitiesProvide customer-centric service in line with company...
-
Credit Service Representative
3 weeks ago
Phoenix, Arizona, United States Xactus Full timeAbout XactusXactus is a leading verification innovator for the mortgage industry, serving over 6,500 clients across the U.S. with 12 operation centers. We provide a 360° approach to verification, enabling lenders to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy.Job SummaryWe are seeking a...
-
Customer Service Representative
3 days ago
Phoenix, Arizona, United States OneAZ Credit Union Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at OneAZ Credit Union.About the Role:This is a full-time position responsible for providing exceptional customer service to our members through various channels, including phone, email, and in-person interactions.Key...
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Credit Acceptance Full timeAbout the RoleCredit Acceptance is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our consumers, resolving issues, and promoting payment options.Key ResponsibilitiesHandle incoming phone calls and assist consumers with...
-
Phoenix, Arizona, United States Credit Solutions Full timeAbout Credit SolutionsCredit Solutions is a leading provider of extended business office (EBO) solutions and bad debt recovery services throughout the United States. With a commitment to excellence, we strive to allocate the best resources to achieve the best results for our clients.Job SummaryWe are seeking a highly skilled and empathetic Healthcare...
-
Customer Service Representative
3 weeks ago
Phoenix, Arizona, United States Credit Acceptance Full timeAbout the RoleCredit Acceptance is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our consumers, resolving issues, and promoting payment solutions.Key ResponsibilitiesHandle incoming phone calls and assist consumers with...
-
Customer Service Representative
5 days ago
Phoenix, Arizona, United States Credit Acceptance Full timeAbout the RoleCredit Acceptance is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences and resolving account-related issues.Key ResponsibilitiesHandle incoming phone calls and provide personalized solutions to...
-
Member Service Representative
1 week ago
Phoenix, Arizona, United States Mayo Employees Federal Credit Union Full timeMember Service RepresentativeMayo Employees Federal Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our Branch Operations department, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting the credit...
-
Credit Card Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Randstad Full timeCustomer Service Representative - Credit Card OperationsWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, ensuring their banking needs are met and resolving any issues in a...
-
Member Service Representative
4 weeks ago
Phoenix, Arizona, United States Mayo Employees Federal Credit Union Full timeMember Service RepresentativeMayo Employees Federal Credit Union is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our Branch Operations department, you will play a vital role in providing exceptional service to our members, ensuring their financial needs are met, and promoting the credit...
-
Customer Service Representative
18 hours ago
Phoenix, Arizona, United States OneAZ Credit Union Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at OneAZ Credit Union. As a key member of our Member Care team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key Responsibilities:Provide excellent...
-
Customer Service Representative
5 hours ago
Phoenix, Arizona, United States OneAZ Credit Union Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at OneAZ Credit Union. As a key member of our Member Care department, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesRespond to member...
-
Customer Service Representative
3 weeks ago
Phoenix, Arizona, United States Arizona Central Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arizona Central Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members through phone, email, and chat transactions.Key ResponsibilitiesAnswer and process phone, email, and chat...
-
Customer Service Representative
1 month ago
Phoenix, Arizona, United States Arizona Central Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arizona Central Credit Union. As a key member of our call center team, you will be responsible for providing exceptional service to our members through phone, email, and chat transactions.Key ResponsibilitiesAnswer and process phone, email, and...
-
Bilingual Credit Analyst
3 weeks ago
Phoenix, Arizona, United States Credit Acceptance Full timeAbout the RoleCredit Acceptance is seeking a highly skilled Bilingual Credit Analyst to join our team. As a Bilingual Credit Analyst, you will play a critical role in helping us achieve our goal of providing exceptional customer service and driving business growth.Key ResponsibilitiesHandle phone calls from stakeholders, resolving open requirements on...
-
Customer Service Representative
1 month ago
Phoenix, Arizona, United States Arizona Central Credit Union Full timeJob SummaryArizona Central Credit Union is seeking a highly skilled and customer-focused Call Center Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members through phone, email, and chat transactions.Key ResponsibilitiesAnswer and process phone, email, and chat...
-
Customer Service Representative
3 weeks ago
Phoenix, Arizona, United States Arizona Central Credit Union Full timeJob SummaryArizona Central Credit Union is seeking a highly skilled and customer-focused Call Center Associate to join our team. As a key member of our service delivery team, you will play a critical role in building long-term member relationships by identifying financial needs and offering personalized solutions.Key Responsibilities:Identify member...
-
Customer Service Representative
3 weeks ago
Phoenix, Arizona, United States Arizona Central Credit Union Full timeJob SummaryArizona Central Credit Union is seeking a highly skilled and customer-focused Call Center Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members through phone, email, and chat interactions.Key Responsibilities:Respond to member inquiries and resolve issues...
-
Phoenix, Arizona, United States Credit Solutions Full timeAbout Credit SolutionsCredit Solutions is a leading provider of Extended Business Office (EBO) Solutions and Bad Debt Recovery services throughout the United States. Founded in 2003, our company is committed to excellence and allocates the best resources to achieve the best results for our clients.What We OfferA competitive wage and benefits packagePaid time...
-
Customer Service Representative
4 weeks ago
Phoenix, Arizona, United States Arizona Central Credit Union Full timeJob SummaryArizona Central Credit Union is seeking a highly skilled and customer-focused Call Center Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members through phone, email, and chat interactions.Key ResponsibilitiesRespond to member inquiries and resolve issues...