Customer Service Representative

3 weeks ago


Phoenix, Arizona, United States Arizona Central Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arizona Central Credit Union. As a key member of our call center team, you will be responsible for providing exceptional service to our members through phone, email, and chat transactions.

Key Responsibilities
  • Answer and process phone, email, and chat transactions in a timely and professional manner
  • Explain products and services to members, addressing their financial needs and offering solutions
  • Respond to problems and concerns, directing phone calls to the appropriate department as needed
  • Perform transfers, stop payments, process loan advances, quote loan payoffs, and address changes, as well as required research to assist members in corrections/explanation of transactions on their accounts
Requirements
  • Up to six months of banking or call center experience preferred
  • A high school diploma or GED
What We Offer

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more. Remote work is available after 90 days (Hybrid).



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