Clinical Support Manager

7 days ago


Newton, United States Massachusetts General Hospital(MGH) Full time
Job Summary

The Massachusetts General Hospital (MGH) is seeking a highly skilled and experienced Patient Services Team Lead to join our team. As a key member of our clinical operations team, you will be responsible for providing leadership and direction to a team of patient service coordinators, ensuring the delivery of exceptional patient care and service.

Key Responsibilities
  • Leadership and Team Management
    • Oversee daily activities of patient service coordinators and temporary support staff
    • Conduct daily morning check-in/huddle with team
    • Collaborate with Operations Manager on decisions regarding vacations, lunch and break times, altering schedules as needed
  • Operations and Quality Improvement
    • Monitor all aspects of patient experience and suggest improvements or implement after discussion with the Operations Manager when needed
    • Monitor physician clinic schedules daily to assess accuracy and efficiency in patient scheduling
    • Monitor patients wait times, evaluating problems and suggesting action plans to address issues to the Operations Manager
  • Financial and Billing
    • Ensure staff are collecting co-pays during check-in process and make sure cash drawers are closed at the end of shift
    • Monitor exam room for cleanliness and make sure the exam room are stocked properly
  • Office Coordination, Safety and Compliance
    • Maintain supplies, forms, requisitions, and equipment
    • Coordinate repairs and replacement of equipment under the direction of the Operations Manager
  • Qualifications and Skills
    • Bachelor's Degree in Business or Related Field preferred or Equivalent
    • Minimum of 3 to 5 years of related experience in ambulatory medical practice
    • Outstanding interpersonal skill
    • Ability to function independently as well as with a team
    • Exceptional phone and customer service skill
    • Ability to multitask and prioritize a large workload
    • Excellent organizational skill
    • Strong problem-solving skill
    • Good understanding of medical terminology
    • Good understanding of medical insurance coverage
    • Strong computer skills, including word, excel, and spreadsheet


  • Newton Center, Massachusetts, United States Premier Plastic Surgery Partners LLC Full time

    Job OverviewPractice Setting: Premier Plastic Surgery Partners, LLCPosition: Clinical Support SpecialistEmployment Type: Part-Time or Full-TimeLocation: Not SpecifiedPosition Summary:The Clinical Support Specialist plays a crucial role in enhancing the patient experience by providing assistance throughout their visit under the guidance of healthcare...


  • Newton, United States Mass General Brigham Full time

    Job Summary:As a valued member of the interdisciplinary healthcare team at Mass General Brigham, the Patient Care Associate (PCA) plays a critical role in providing exceptional patient care and support. Under the direction of a registered nurse, the PCA assists with clinical support functions to promote a safe, compassionate, and patient-centered...


  • Newton, United States Boston Center for Memory Full time

    Job OverviewThe Clinical Trials Manager plays a crucial role in overseeing clinical research initiatives at the Boston Center for Memory (BCM). This position operates under the guidance of the Principal Investigator and collaborates with a diverse team of specialists in neuropsychology and neurology.Key ResponsibilitiesThe responsibilities of the Clinical...

  • Pharmacy Manager

    3 days ago


    Newton, Kansas, United States Walgreens Full time

    Job SummaryAs a Pharmacy Manager at Walgreens, you will play a critical role in providing exceptional patient care and services. This position requires a strong background in pharmacy operations, management, and clinical services.Key ResponsibilitiesPatient Experience: Engage patients by greeting them and offering assistance with products and services....


  • Newton, Kansas, United States Health Ministries Clinic Full time

    Job Purpose:Health Ministries Clinic is seeking a full-time Bilingual Patient Service Representative to join our team in an integrated primary-care/behavioral health setting. The successful candidate will work closely with patients to ensure the accuracy of their dental appointments, personal information, and billing details.Key Responsibilities:Schedule...


  • Newton, United States Bridgeway Behavioral Health Services Full time

    Job DescriptionJob DescriptionExpect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture...


  • Newton, United States GeorgiaGov Full time

    **Job Summary**The Residential Care Provider at GeorgiaGov is responsible for monitoring resident activity and reporting behavior/progress of individuals with severe developmental disabilities. This role involves providing individualized skills training and assisting with daily living activities in a residential or non-residential setting.**Key...


  • Newton, United States West Newton HealthCare Full time

    Full Time 3pm-11pmWest Newton Healthcare is seeking a Clinical Manager Licensed Practical Nurse (LPN) Nurse SupervisorCurrently seeking an exceptional Clinical Manager Licensed Practical Nurse (LPN) Nurse Supervisor to join our team in our West Newton Healthcare facility. Are you looking for a great employment opportunity? Are you passionate about your...

  • APRN- Walkin Clinic

    4 weeks ago


    Newton, United States Health Ministries Clinic Full time

    Job DescriptionJob DescriptionOur Family Medicine APRN's deliver direct patient care as part of the medical team in an integrated primary care/behavioral health clinical setting. Our providers work alongside behavioral health and nursing team members to manage patients' health and motivate lifestyle changes to optimize health while basing patient...


  • Newton, New Jersey, United States Bridgeway Behavioral Health Services Full time

    Job OverviewJoin the Bridgeway TeamAt Bridgeway, we are dedicated to making a positive impact in the lives of individuals by assisting them in achieving their personal goals. Our commitment extends to both our employees and the communities we serve.We prioritize our workforce through competitive pay, comprehensive benefits, and training that adheres to best...


  • Newton, United States Partners Healthcare System Full time

    The Anesthesia Support Specialist plays a crucial role in assisting anesthesiologists and nurse anesthetists in their clinical duties. This includes the preparation, maintenance, and oversight of all anesthesia apparatus, as well as conducting basic testing and upkeep of anesthesia-related tools and materials. Moreover, the specialist may be involved in...


  • Newton, United States Partners Healthcare System Full time

    The Anesthesia Support Specialist plays a crucial role in assisting anesthesiologists and nurse anesthetists in their clinical duties. This includes the preparation, maintenance, and oversight of all anesthesia apparatus, as well as conducting basic assessments and upkeep of anesthesia-related tools and materials. Moreover, the technician may be involved in...


  • Newton, United States West Newton HealthCare Full time

    Part Time 7am-3pm Weekend OnlyWest Newton Healthcare is seeking a Clinical Manager Licensed Practical Nurse (LPN) Nurse SupervisorCurrently seeking an exceptional Clinical Manager Licensed Practical Nurse (LPN) Nurse Supervisor to join our team in our West Newton Healthcare facility. Are you looking for a great employment opportunity? Are you passionate...

  • Clinic RN

    3 weeks ago


    Newton, United States Continuum Medical Staffing Full time $48 - $50

    Job DescriptionJob Description* ASAP start through 11/15/24* M-F, 8-5, 40 hours per week* Must have recent Clinic/Occ Medicine experience* NC or compact RN License & BLS requiredCompany DescriptionContinuum Medical Staffing is a boutique national staffing firm with a big purpose. Our mission and passion is to cultivate talent in the healthcare field and...

  • Nursing Director

    5 days ago


    Newton, Massachusetts, United States Sunrise Senior Living Full time

    Job SummarySunrise Senior Living is seeking a highly skilled and experienced Nursing Director to lead our clinical team and provide exceptional care to our residents. As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality nursing services, managing the nursing team, and ensuring compliance with regulatory...

  • General Dentist

    1 month ago


    Newton, United States DCS Clinical Full time

    Job DescriptionJob DescriptionPosition: General DentistLocation: Newton, KSJob Description:My client is seeking an experienced and dedicated General Dentist to join their thriving and growing practice in Newton, KS. This part-time position offers a fantastic opportunity to practice a wide range of dental procedures while working in a supportive and...


  • Newton, New Jersey, United States Home Helpers Full time

    Position Overview:The Clinical Nurse Supervisor plays a pivotal role in delivering nursing care and overseeing the quality of care provided in alignment with the clients' individualized care plans.Qualifications:To be considered for this position, candidates must meet the following criteria:Graduation from an accredited nursing program.Current licensure as a...


  • Newton, United States Atrius Health Full time

    Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.The...


  • Newton, United States Atrius Health Full time

    Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts.The...


  • Newton, United States Partners Healthcare System Full time

    The Anesthesia Support Specialist plays a crucial role in assisting anesthesiologists and nurse anesthetists in their clinical functions. This includes the preparation, maintenance, and oversight of all anesthesia apparatus, as well as performing basic testing and upkeep of anesthesia-related tools and materials. Furthermore, the technician may be involved...