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Service Operations Leader
2 weeks ago
The ideal candidate for the Service Operations Leader position at our Ultra Optics division will adeptly align customer requirements with organizational objectives through analytical reasoning, practical problem-solving, and a focus on customer satisfaction.
Position Overview:
The Service Operations Leader will oversee the activities of the field service team, including comprehensive planning, scheduling, and training, while also driving customer relationship management initiatives.
Key Responsibilities:
Guide, mentor, and manage the technical service team to deliver support to our clients both on-site and via phone for our industrial processing equipment.
Develop and implement training programs to establish service benchmarks and monitor essential performance indicators.
Assess and interpret customer support requirements to enhance products and operational processes.
Verify that machinery meets shipping specifications.
Anticipate and organize field service assignments.
Ensure that installed machinery operates according to established standards.
Collaborate with cross-functional teams to create customer solutions.
Document services rendered in accordance with company policies and protocols.
Qualifications and Skills:
Bachelor's degree or technical certification with a minimum of 6 years of relevant experience or equivalent work history.
Previous experience in a leadership role overseeing field service technicians.
Technical expertise in industrial machinery, electronics, PLCs, and networking.
Experience in automation, the optical sector, and quality management is advantageous.
Strong communication and interpersonal abilities.
Excellent analytical and problem-solving skills.
Willingness to travel approximately 20% of the time, including international travel.
A valid passport and driver's license with a clean driving record are required.
Benefits include Medical and Dental Insurance, Life Insurance, Vision Insurance, Short and Long Term Disability Insurance, Paid Time Off, and a 401k plan with matching contributions.
Discounts on eyewear and apparel are also available.
Ultra Optics is a division of The Walman Optical Company, a reputable and diversified organization serving the ophthalmic community since 1915.
Our business divisions operate under the same core principles and unified vision: to be the most trusted partner in the industry. We value our employees' contributions, promote teamwork, and provide opportunities for personal and professional development.The Walman Optical Company is dedicated to ensuring Equal Employment Opportunity (EEO) for all employees and applicants, adhering to EEO/Affirmative Action standards for protected veteran status. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with applicable laws.
We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
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