Human Services Professional

7 days ago


Austin, Texas, United States Dept of Family & Protectve Svc Full time
Job Summary
This is an exciting opportunity to join the Dept of Family & Protective Svc team as a Human Services Professional. In this role, you will provide advanced human services support for the Texas Youth Helpline and Texas Parent Helpline.

About the Role
The Human Services Professional performs complex tasks in providing information to clients or assisting staff in delivering social services. The role involves planning, assigning, and/or supervising the work of others under minimal supervision with extensive latitude for initiative and independent judgment.

Key Responsibilities
- Provide specialized crisis intervention through telephone, text, and chat, information, and referral services to runaways, troubled youth, families, and other helpline contacts (90%).
- Assist new volunteers/staff with training and locating new local, statewide, and national services for youth and families. Perform other duties as assigned and required to maintain hotline operations (5%).
- Serve on call, by answering staff/volunteers concerns and questions regarding client contacts or providing coverage for staff/volunteers who are unable to complete their assigned shifts (5%).

Requirements
- Graduation from high school or GED certificate.
- Familiarity with WCAG 2.1 AA and Section 508 accessibility standards.

Compensation and Benefits
The salary for this position is estimated to be around $54,000 per year, depending on experience and qualifications. Additionally, a 5% shift differential will be added for shifts that meet requirements (overnight and/or weekends).

About Us
We are committed to creating a diverse and inclusive work environment. As a state agency, we are required to ensure all Electronic Information Resources follow accessibility standards. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747.

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