Customer Service Professional

6 days ago


Austin, Texas, United States BCForward Full time
Job Title: Customer Service Professional

Estimated Salary:$60,000 - $80,000 per year

About the Role

We are seeking a highly motivated and skilled Customer Service Professional to join our team in Austin, TX. This is an excellent opportunity to work with a leading company that values its employees and provides a comprehensive benefits package.

Key Responsibilities
  • Provide exceptional customer service to Medicaid providers via phone inquiries
  • Assist with problem resolution and respond to phone inquiries in a prompt, courteous, and concise manner
  • Document all encounters in clear and concise online logs
  • Transfer callers to other Call Center units as needed
  • Meet individual performance standards and maintain strict required attendance and performance metrics
Requirements
  • Bachelor's degree or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance standards
  • Availability to work any 8-hour shift from 7 am to 7 pm
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401(k) retirement plan.

About BCforward

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.



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