Customer Service and Account Management Professional

5 days ago


Austin, Texas, United States PFS - Professional Financial Services Full time

Professional Financial Services (PFS) is a leading provider of retail installment contracts for new and used automobiles, trucks, and motorcycles.

We are seeking a highly skilled Customer Service and Account Management Professional to join our team. This individual will be responsible for providing exceptional customer service and resolving problems in a timely manner.

The ideal candidate will have previous experience in customer service and/or collections, a valid state driver's license with an acceptable driving record, and access to a reliable automobile for work use.

The salary for this position is estimated to be around $45,000 - $60,000 per year, depending on location and experience.

As a Customer Service and Account Management Professional, you will perform a variety of tasks including:

  • Providing outstanding customer service and problem resolution
  • Performing collection activities on delinquent accounts
  • Assisting with insurance verifications
  • Performing Welcome Calls
  • Acting as back-up to our Administrative Assistant to receive loan payments and fund loans
  • Performing Skip Tracking and other locate activities

In addition to your daily responsibilities, you will also have the opportunity to participate in our comprehensive training program, which includes hands-on training, online training, and new hire class orientation.

PFS offers an excellent benefits package that includes medical insurance, dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. We also offer monthly bonus potential and community service opportunities.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply today.



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