Customer Service Representative

2 weeks ago


Wilmington, North Carolina, United States Piedmont Airlines Full time
About the Role

Piedmont Airlines is seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.

Key Responsibilities
  • Assist passengers with boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Work as a team to provide excellent customer service and meet corporate objectives
Requirements
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high-energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
Preferred Qualifications
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs
Work Environment
  • Use of telephones, computers, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays, and/or irregular shifts
Physical Requirements
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
What We Offer

Piedmont Airlines offers a competitive salary, performance-based bonuses, and relocation packages, subject to company policy and performance metrics.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.



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