Customer Service Representative

3 weeks ago


Wilmington, North Carolina, United States U-Haul Full time
Customer Service Representative Job Description

At U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing personalized support and guidance.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Inspect and maintain equipment on the lot, ensuring it's in good working condition.
  • Answer customer questions and educate them on our products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring, and fill propane tanks as needed.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning yourself to reach objects at varying heights. You may be required to move equipment weighing a minimum of 50 lbs. assisted or unassisted.

Why Join U-Haul?
U-Haul offers a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement, health insurance, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more. We're committed to creating a culture of health and wellness, and we offer a range of programs to support our team members' physical and mental well-being.

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