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Customer Service Representative

2 months ago

Wilmington, North Carolina, United States FastSigns Full time
Customer Service Representative Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at FASTSIGNS. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.

Key Responsibilities:
  • Provide top-notch customer service to current and prospective clients
  • Prepare estimates, implement work orders, and ensure timely delivery of finished orders
  • Participate in daily team meetings, execute business and marketing plans, and contribute to the success of the FASTSIGNS Center
  • Communicate with clients through various channels, including email, phone, and in-person
  • Build long-lasting relationships with clients by turning prospects into loyal customers
Requirements:
  • 2-3 years of retail or counter sales experience preferred
  • High school diploma or equivalent
  • Outgoing, responsive, and eager to learn with excellent relationship-building skills
  • Great listening and organizational skills
  • Ability to sit for long periods (4 hours or more) and view a computer screen for extended periods
What We Offer:
  • Competitive pay: $20.00 per hour
  • Ongoing training opportunities
  • A dynamic and supportive work environment
  • The chance to grow your skills and advance your career in the sign industry

At FASTSIGNS, we value our employees and offer a range of benefits to support their success. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply today.