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Customer Service Representative

1 month ago

Wilmington, North Carolina, United States Insight Global Full time
Job Title: Customer Service Representative

At Insight Global, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Resolve customer complaints and issues in a timely and professional manner
  • Communicate effectively with customers via phone, email, and chat
  • Provide accurate and helpful information to customers
  • Work collaboratively with internal teams to resolve complex issues
  • Meet or exceed performance metrics and quality standards
Requirements:
  • 0-2 years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in MS Outlook and data entry software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.