Mobile Banking Associate

1 week ago

Los Angeles, California, United States WELLS FARGO BANK Full time
Why Choose Wells Fargo:

At Wells Fargo, we understand that a fulfilling career encompasses more than just a job. It’s about discovering the elements that allow you to flourish in a supportive environment. #LivingTheWellLife signifies being backed in both your personal and professional life. This includes a competitive salary, a comprehensive benefits package, and programs designed to enhance your work-life balance and overall well-being. We celebrate your contributions to the community and encourage you to be your authentic self while providing opportunities for growth. Wells Fargo has been recognized among the top three on the 2024 LinkedIn Top Companies List for best workplaces to advance your career in the U.S.

About the Position:

Wells Fargo is looking for an Associate Roving Personal Banker (SAFE) within our National Branch Network, part of the Consumer, Small & Business Banking division. Explore the various career paths and business sectors available.

Key Responsibilities:
  • Support multiple branch locations within a designated area, filling in for bankers or tellers who are unavailable or to cover temporary vacancies.
  • Adapt to changing priorities and new environments while addressing customer needs effectively.
  • Deliver exceptional customer service by fostering relationships through proactive outreach and recommending suitable products, services, and digital solutions to assist customers in achieving financial success.
  • Assist customers with basic inquiries related to opening new accounts, fulfilling service requests, and processing credit applications.
  • Follow guidance from management while exercising judgment within established policies and procedures.
  • Gain knowledge of banking products and services to align with customer requirements.
  • Engage with customers to demonstrate genuine care and build rapport.
  • Provide suitable options for banking products and services to customers.
  • Refer customers to other bankers and partners for additional financial needs as necessary.
  • This SAFE position involves customer interaction and responsibilities that may include negotiating terms and/or processing applications for secured transactions, necessitating compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.
Required Qualifications:
  • 6+ months of customer interaction experience, or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred Qualifications:
  • Strong customer service orientation with experience managing complex transactions across various systems.
  • Proven ability to engage customers proactively through outreach via phone or email.
  • Capability to educate customers on technology and highlight the benefits of mobile banking options.
  • Ability to assist customers in achieving financial success by connecting them with additional team members as needed.
  • Experience collaborating with team members to fulfill customer needs.
  • Proficient in cultivating and nurturing strong customer relationships.
  • Ability to establish solid relationships with internal partners.
  • Adherence to policies, procedures, and regulations.
  • Skill in identifying potential fraud or risky accounts and taking appropriate preventive measures.
  • Professional and respectful interaction with customers and team members.
  • Relevant military experience, including familiarity with military protocols and personnel management.
  • Experience in supporting customers and employees in resolving or escalating issues or complaints.
Job Expectations:
  • Willingness to travel extensively within the district.
  • Ability to commute to assigned locations for the duration of branch assignments.
  • Flexibility to work a schedule that may include most Saturdays.
  • Manage cash drawer responsibilities, including cash handling and balancing, while completing service-related tasks as required.
  • This position is not eligible for Visa sponsorship.
  • SAFE registration is required upon employment, with the registration process initiated immediately after the start date.
Compensation and Benefits:

Wells Fargo offers a competitive pay range for this position, along with a comprehensive benefits package, including health benefits, a 401(k) plan, paid time off, and more.

Diversity and Inclusion:

Wells Fargo is committed to diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of background or identity.

Compliance and Risk Management:

Employees are expected to adhere to all applicable risk programs and policies, ensuring sound risk decisions and compliance with regulations.

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