Regional Technical Support Manager
6 days ago
We are seeking a highly experienced Regional Technical Support Manager to join our team at Mazak Corporation's Southwest Technology Center in Houston, TX.
Estimated Salary: $70,000 - $90,000 per year
This leadership role will be responsible for managing a team of technical support specialists, ensuring that they are equipped to provide exceptional technical support to customers.
The ideal candidate will have a strong background in technical support, project management, and supervising teams. A 2-year technical degree or equivalent experience is a plus.
Key Responsibilities:
- Manage and develop a team of technical support specialists to ensure they are equipped to provide exceptional technical support.
- Develop and implement effective processes to streamline technical support operations.
- Collaborate with the service manager to identify training needs and opportunities for growth and development.
- Ensure that customer complaints are handled promptly and professionally.
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience.
- At least 5 years of experience in a similar role or related field.
- Excellent communication and problem-solving skills.
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