Global Technical Support Manager

4 days ago


Houston, Texas, United States Elevate Human Capital Full time
About the Role

We are seeking an experienced Global Technical Support Manager to join our team. This role will require the successful candidate to oversee the day-to-day operations and activities of our technical service department. As a key member of our team, you will be responsible for establishing and enforcing team policies, procedures, and goals. Your primary objective will be to guide strategic planning and identify primary department objectives and projects, improving technical service processes and systems to make them more effective, efficient, and user-friendly for our customers.

The ideal candidate will have a Bachelor's degree in Engineering or a related field, along with 10 years of experience as a Technical Service Manager. Strategic planning and project management experience are also essential for this role. A passion for customer experience, strong communication and written skills, and the ability to drive insights and decisions using multiple inputs and data sources are all highly valued.

The estimated salary for this role is $120,000-$150,000 per year, depending on experience. Our company offers a competitive benefits package, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs to its employees.



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