Technical Support Associate
4 days ago
FreshByte Software, a leading provider of integrated software solutions for wholesale food distributors, importers, and manufacturers, seeks an experienced Technical Support Associate to join our team in Houston, TX.
Job Summary:
We are looking for a skilled and customer-focused Technical Support Associate to provide timely and effective support to our clients. The successful candidate will be responsible for analyzing, researching, and resolving reported issues in a prompt manner, collaborating with other departments to expedite resolutions, and maintaining excellent customer relations.
About the Role:
- Provide assistance to clients with our software, database support, advice, and guidance
- Analyze, research, troubleshoot, and resolve reported issues in a timely manner
- Maintain accurate records of incident correspondences, statuses, and resolutions
- Collaborate with other departments as necessary to expedite resolutions
- Develop and maintain written documentation for resolutions to common issues, instructions, and information dissemination
- Participate in weekly staff meetings and contribute to discussions on best practices and process improvements
- Analyze and test software modifications and updates prior to release to ensure seamless integration
- Promote and maintain a professional high-quality service-oriented company image
- Maintain the security, confidentiality, and integrity of client information
- Be available and reliable for after-hours on-call rotation to resolve critical issues
Qualifications:
- Excellent technical support and interpersonal skills
- Strong analytical and problem-solving abilities
- Able to prioritize and manage multiple tasks effectively
- Ability to quickly learn new software and technologies
- Experience working in a team environment and independently
- Absolutely committed to delivering exceptional customer experiences
What We Offer:
- A competitive salary range of $65,000 - $80,000 per year, based on experience
- A dynamic work environment with opportunities for growth and development
- A comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- A stipend for professional development and continuing education
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