Technical Support Associate

4 days ago


Houston, Texas, United States FreshByte Software Full time

FreshByte Software, a leading provider of integrated software solutions for wholesale food distributors, importers, and manufacturers, seeks an experienced Technical Support Associate to join our team in Houston, TX.

Job Summary:

We are looking for a skilled and customer-focused Technical Support Associate to provide timely and effective support to our clients. The successful candidate will be responsible for analyzing, researching, and resolving reported issues in a prompt manner, collaborating with other departments to expedite resolutions, and maintaining excellent customer relations.

About the Role:

  • Provide assistance to clients with our software, database support, advice, and guidance
  • Analyze, research, troubleshoot, and resolve reported issues in a timely manner
  • Maintain accurate records of incident correspondences, statuses, and resolutions
  • Collaborate with other departments as necessary to expedite resolutions
  • Develop and maintain written documentation for resolutions to common issues, instructions, and information dissemination
  • Participate in weekly staff meetings and contribute to discussions on best practices and process improvements
  • Analyze and test software modifications and updates prior to release to ensure seamless integration
  • Promote and maintain a professional high-quality service-oriented company image
  • Maintain the security, confidentiality, and integrity of client information
  • Be available and reliable for after-hours on-call rotation to resolve critical issues

Qualifications:

  • Excellent technical support and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Able to prioritize and manage multiple tasks effectively
  • Ability to quickly learn new software and technologies
  • Experience working in a team environment and independently
  • Absolutely committed to delivering exceptional customer experiences

What We Offer:

  • A competitive salary range of $65,000 - $80,000 per year, based on experience
  • A dynamic work environment with opportunities for growth and development
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holidays
  • A stipend for professional development and continuing education


  • Houston, Texas, United States Pinnacle Live Full time

    Pinnacle Live AV Technician PositionWe are seeking a highly skilled AV technician to join our team, providing technical support for live events and ensuring seamless execution of our clients' technical requirements.The ideal candidate will possess a strong background in audio-visual technology, excellent communication skills, and a passion for delivering...

  • Technical Associate

    7 days ago


    Houston, Texas, United States Technical and Project Full time

    About the Role:We are seeking a highly skilled Technical Associate to join our team at Technical and Project. As a Passport Processing Specialist, you will play a critical role in supporting the Government staff by performing various clerical and manual functions with high attention to detail and accuracy.Key Responsibilities:Interface with Passport...


  • Houston, Texas, United States Gables Search Group, Inc. Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our in-house service team at Gables Search Group, Inc. in Houston, Texas.Salary and BenefitsThe starting salary for this position is estimated at $26-$29.60 per hour, depending on experience, with opportunities for profit-sharing bonuses and a $10,000 anniversary bonus every five...


  • Houston, Texas, United States TexcelVision Inc. Full time

    At TexcelVision Inc., we are seeking an experienced Technical Support Specialist to join our team. This is a full-time position with a competitive salary of $65,000 - $80,000 per year, depending on experience.About the RoleWe are looking for a skilled professional who can provide top-notch technical support to our clients. As a Technical Support Specialist,...


  • Houston, Texas, United States HCC Full time

    Company Overview:Houston Community College (HCC) is a leading educational institution in the Greater Houston area, offering a wide range of academic programs and services to its diverse student body.About Us:We are committed to providing a supportive and inclusive learning environment that fosters the growth and development of our students. Our faculty and...


  • Houston, Texas, United States University of Houston Full time

    About the RoleThis Technical Support Specialist position at the University of Houston requires an individual with a strong foundation in technical expertise and excellent communication skills.Key Responsibilities:Providing assistance and support in various areas of researchCollecting, analyzing, and presenting research dataCollaborating with cross-functional...


  • Houston, Texas, United States Siddons Martin Emergency Group, LLC Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Siddons Martin Emergency Group, LLC. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our computer systems and providing exceptional support to our end-users.


  • Houston, Texas, United States Technical and Project Full time

    Job SummaryThe Technical Project Specialist II plays a critical role in supporting the Government staff by performing various technical and administrative tasks with high accuracy and attention to detail. This position requires excellent communication skills, strong organizational abilities, and proficiency in office software.Key ResponsibilitiesInterfaces...


  • Houston, Texas, United States AMSYS Innovative Solutions Full time

    About AMSYS Innovative SolutionsWe are a dynamic IT support team seeking a dedicated and skilled Help Desk Analyst to join our ranks. As the first point of contact for technical support, you will provide exceptional customer service while resolving issues related to hardware, software, and network connectivity.Key ResponsibilitiesTechnical Support: Provide...


  • Houston, Texas, United States Serigor Inc Full time

    Job OverviewSerigor Inc is seeking a highly skilled Technical Support Specialist to join our team in Houston, TX. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.Estimated Salary: $65,000 - $80,000 per year, depending on experience.Job DescriptionThe successful candidate will have...


  • Houston, Texas, United States TRC Talent Solutions Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at TRC Talent Solutions. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional technical support to our clients.About the RoleThis role will involve providing hands-on hardware and software technical support under...


  • Houston, Texas, United States Hire Talent Full time

    Job SummaryHire Talent is seeking a skilled Connected Service Admin to join our team. As a Connected Service Admin, you will be responsible for providing exceptional technical support to our clients.


  • Houston, Texas, United States Houston Independent School District Full time

    Job SummaryWe are seeking an experienced IT Customer Service Representative to join our team. The successful candidate will have a strong understanding of IT systems and technologies, excellent communication skills, and the ability to work effectively in a team environment.Main ResponsibilitiesIdentify and resolve service disruptions to ensure minimal...


  • Houston, Texas, United States WILLIAM MARSH RICE UNIVERSITY Full time

    Rice University is seeking a skilled Desktop Computing Engineer to join our team at the Fondren Library. As a key member of our IT department, you will be responsible for providing top-notch technical support to our library community.Company OverviewAbout Rice University:We are a private research university located in Houston, Texas.Our 300-acre campus is...


  • Houston, Texas, United States Technical and Project Engineering LLC (TAPE) Full time

    Job Summary:We are seeking a highly skilled Passport Support Specialist to join our team at Technical and Project Engineering LLC (TAPE). This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have a strong background in data entry and administrative tasks.About the Role:Job...


  • Houston, Texas, United States Healthcare Support Full time

    Job OverviewWe are seeking a skilled Speech Language Pathologist to join our team in Kingwood, Texas.Key Responsibilities:Provide speech therapy services to patients with various communication disordersCollaborate with healthcare professionals to develop and implement effective treatment plansAbout the OpportunityThis 13-week contract offers a unique...


  • Houston, Texas, United States PrideStaff Full time

    Job OverviewWe are seeking a highly skilled Product Technical Support Expert to join our team at PrideStaff.The successful candidate will be responsible for ensuring customers have an exceptional experience when interacting with our company's products and services. The position involves providing technical support for digital locks and similar hardware.Key...


  • Houston, Texas, United States St. Josephs Medical Center Full time

    We are seeking a skilled Technical Support Specialist to join our team at St. Joseph Medical Center in downtown Houston.As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to our staff and patients. This includes troubleshooting and resolving computer-related issues, installing and configuring...


  • Houston, Texas, United States Murray Resources Full time

    Murray Resources is a global leader in electronic solutions, seeking a skilled Technical Product Support Representative to provide exceptional customer support and troubleshoot product-related issues.Estimated Salary: $23-$25 per hourJob DescriptionWe are looking for an analytical and organized individual who can work effectively in a team environment,...


  • Houston, Texas, United States DAC, Inc. Full time

    Job OverviewDAC, Inc. is seeking a skilled Technical Solutions Specialist to join our team.Salary$85,000 - $110,000 per year, depending on experience.Job DescriptionThe Technical Solutions Specialist will be responsible for providing technical solutions regarding the application of equipment as they arise and within the estimated cost of the project. This...