Regional Service Operations Manager

21 hours ago


Houston, Texas, United States Revel Staffing Full time
Job Title:
CNC Service Director
Company Overview:
Revel Staffing is a leading provider of staffing solutions for the manufacturing industry. We are seeking an experienced CNC Service Director to join our team in Houston, TX.

Job Summary:
The CNC Service Director will be responsible for managing costs, driving revenue, and ensuring customer satisfaction through high-quality service and timely responses. This position involves leading the regional service operations with a focus on achieving key performance indicators (KPIs) such as efficiency, billing, and service response times.

Key Responsibilities:
• Build and maintain a strong service organization in the assigned region.
• Manage and maintain service KPIs, including service efficiency, billing, product problem reporting, and response time.
• Ensure profitability of local offices by managing costs and revenue generation.
• Oversee and improve regional service processes, procedures, documentation, and reporting; propose changes when necessary.
• Develop action plans to increase profitability and adjust resources based on market conditions.
• Provide technical and policy support to local service coordinators and managers.
• Negotiate and prepare corporate service and spare parts agreements with customers.
• Visit customers (both independently and with sales teams) to recover lost clients and strengthen relationships with existing or new clients.
• Manage and oversee local personnel, ensuring adequate technical support for customers.
• Monitor and track training for service personnel based on skill levels and machine installations.
• Handle escalation cases and prepare executive summaries for management.
• Oversee regional supplies, including service tooling and calibration processes.
• Coordinate with regional and national service managers when necessary.
• Present service performance updates in subregional status meetings, focusing on KPIs such as revenue, efficiency, and response time.
• Address and resolve issues within local offices.
• Coordinate factory support for installations and global service interventions as required.
• Manage escalations and second-level tickets, escalating to national or global teams when needed.
• Conduct performance reviews, interview potential employees, and coordinate regional training for new hires.
• Ensure timely invoicing for services within the region and support collections when needed.
• Conduct regular subregional service meetings to guide and support the team.

Minimum Requirements:
• Bachelor's degree required.
• Knowledge of mechanical, electrical, pneumatic, hydraulic systems, CNC programming, and PLC systems is preferred.
• Experience in related fields or machining is an advantage.
• Strong Excel skills (V-lookup, pivot tables) required.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent communication and professional interaction with internal and external clients.
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); SAP experience is a plus.
• Experience with MS Visio and process flow chart development is preferred.
• Strong leadership, problem-solving, and team-building skills.
• Exceptional organizational skills and attention to detail.

Salary Range:
$130,000+ (based on experience)

Travel:
70%

Employment Type:
Exempt
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