Customer Services Support Coordinator
2 days ago
We are seeking a highly skilled and motivated Customer Services Support Coordinator to join our team at the Department of Consumer and Business Services (DCBS). As a key member of our team, you will provide exceptional customer service and support to our stakeholders, while also contributing to the development and implementation of business processes and systems.
Key Responsibilities:
• Provide excellent customer service to internal and external stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
• Collaborate with cross-functional teams to develop and implement business processes and systems, ensuring alignment with organizational goals and objectives.
• Analyze data and trends to identify opportunities for process improvements and implement changes as needed.
• Develop and maintain documentation, reports, and other materials to support business processes and systems.
• Participate in training and professional development opportunities to enhance skills and knowledge.
Requirements:
• Bachelor's degree in Business, Public Administration, or related field.
• 3+ years of experience in customer service, business process improvement, or related field.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
• Strong attention to detail and organizational skills.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service and supporting business processes, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].
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