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Customer Support Coordinator

2 months ago

Salem, Oregon, United States ASC Profiles Full time

Customer Service Representative

Company Overview

ASC Profiles is a leading manufacturer in the metal roofing and wall panel solutions sector, catering to the residential, light commercial, and agricultural markets. We pride ourselves on our extensive network of knowledgeable distributors and our commitment to quality and innovation.

Position Overview

The primary aim of this role is to oversee the order fulfillment process, ensuring efficient claims resolution and fostering strong customer relationships. As the main point of contact for customers, this position plays a crucial role in coordinating orders and collaborating with various internal departments such as Sales, Operations, and Logistics.

Key Responsibilities

  1. Receive and process customer orders accurately.
  2. Prepare and price orders for data entry, adhering to established policies and procedures.
  3. Utilize order management software to input orders and confirm order activations.
  4. Provide assistance to customers regarding products, services, and order status through various communication channels.
  5. Manage customer expectations by ensuring timely follow-up and proactive communication throughout the order lifecycle.
  6. Document and maintain accurate records of project files and customer interactions.
  7. Coordinate job site deliveries and communicate effectively with General Contractors.

Qualifications

Minimum Requirements

  • High School Diploma or equivalent GED.
  • 2+ years of experience in customer service or a related field.
  • Familiarity with ERP systems.

Preferred Qualifications

  • Experience in customer service within the construction or manufacturing industry.
  • Knowledge of building products and project management.
  • Proficiency in SAP Software and understanding of manufacturing processes.

Key Competencies

  • Strong organizational and multitasking abilities.
  • Excellent communication skills, both verbal and written.
  • Ability to work collaboratively with cross-functional teams.
  • Proficient in Microsoft Office Suite.

Working Conditions

This role involves extensive client interaction and may require hosting clients or engaging with senior executives. The position is deadline-driven and requires significant computer usage.

Additional Information

ASC Profiles is committed to providing a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We are an equal opportunity employer, welcoming applicants from diverse backgrounds.