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Customer Service Coordinator

2 months ago

Salem, Oregon, United States Express Employment Professionals Full time
Job Summary

We are seeking a highly skilled Dispatcher/Customer Relations professional to join our team at Express Employment Professionals. As a key member of our operations team, you will be responsible for scheduling and dispatching technicians to meet customer needs, ensuring seamless communication and exceptional customer service.

Key Responsibilities
  • Schedule and dispatch technicians to optimize service delivery and meet customer expectations
  • Communicate effectively with customers, supervisors, and technicians to resolve issues and address concerns
  • Prepare and manage work schedules, work orders, and customer requests
  • Monitor and maintain accurate records of customer interactions, work requests, and service delivery
  • Collaborate with the team to ensure efficient and effective service delivery
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficiency in computer software and technology
  • Previous customer service experience, preferably in a call center or dispatch environment
  • Strong organizational and time management skills
What We Offer

As a Dispatcher/Customer Relations professional at Express Employment Professionals, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our operations. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.