Technical Support Specialist
5 days ago
At Compu-Vision Consulting, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and solutions to our clients. Your primary focus will be on helping clients troubleshoot and resolve technical issues related to network printers, internet connectivity, and software applications.
Key Responsibilities:
- Map to network printers using TCP/IP direct, print server URI, and context menu
- Scan-to-email using traditional SMTP server and client scan to cloud email
- Install and troubleshoot software using downloading executable and server network folder share
- Reset passwords using on-prem AD, Azure, and user-objects
- Configure network folders and sharing using security and sharing tabs
- Perform employee onboarding and offboarding using on-prem AD and Azure
- Troubleshoot internet connectivity issues using ipconfig and understanding of VLANs
Requirements:
- Software training will be provided for printing ID badges using a server and USB webcam
- High-level understanding of creating a new database record and taking pictures using a USB webcam
- Training will be provided on using VPN, Microsoft software, and email
- Understanding of delegation, forwarding, and user mailbox vs shared mailbox
- Blocking spam using end-user outlook client, exchange admin portal, and Microsoft security portal
- Cisco umbrella and Cisco SMA/ESA
About Us:
Compu-Vision Consulting is a leading provider of technical support services. We are committed to delivering high-quality solutions to our clients. Our team is dedicated to providing exceptional support and service. If you are a motivated and skilled technical support specialist, we encourage you to apply for this exciting opportunity.
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