Technical Solutions Specialist

2 days ago


Saint Louis, United States ServiceTitan Full time
About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at ServiceTitan. As a Technical Solutions Specialist, you will be responsible for providing escalated technical support and troubleshooting to clients, working closely with the development team to identify and resolve client system issues, and ensuring that clients' expectations are consistently exceeded.

Key Responsibilities
  • Provide escalated technical support and troubleshooting to clients, pinpointing the cause of issues and documenting scenarios clearly and succinctly.
  • Communicate closely with the development team and other areas of Client Services to resolve client issues.
  • Provide timely feedback on reporting product design and functionality issues.
  • Ensure critical escalated issues are quickly and accurately prioritized and resolved to meet SLA requirements.
  • Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release.
  • Design report layouts, define parameters for users to build custom reports, and create monthly reporting needs for clients and internal AspireCare reporting.
  • Create accounts for new clients and work with clients to ensure initial data load and system concepts are understood.
  • Provide mentoring, training, expertise, and knowledge transfer to AspireCare Specialists resolving client issues.
  • Maintain clear, concise communication with clients and within the organization.
  • Foster a spirit of teamwork and unity among team members.
  • Contribute to testing, development of training materials, and Standard Operating Procedures (SOPs).
Requirements
  • Bachelor's Degree or equivalent experience required.
  • Minimum 2 years of experience in client-facing or account management role.
  • Experience with report writing tools such as Report Designer, Crystal, or Microsoft Access.
  • Experience with structured query language and relational databases, including writing select and join queries, formatting/writing Stored Procedures.
  • Knowledge of SSMS SQL preferred.
  • Atlassian (JIRA) platform knowledge is preferred.
  • Familiarity with C#, HTML, VBA scripting, and software analysis preferred.
  • Strong teamwork and collaboration skills.
  • Excellent analytical and problem-solving skills.
  • Excellent communication skills working with all levels of an organization.
About ServiceTitan

ServiceTitan is a leading SaaS provider for the landscaping and commercial cleaning industries, and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses, enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue.

We celebrate individuality and uniqueness, and believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.



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