Technical Support Specialist

2 weeks ago


SaintBauzilledePutois, Occitanie, United States Source 1 Solutions Inc Full time

Position Overview:

As a full-time Technical Support Specialist, you will deliver essential infrastructural assistance to the staff by addressing all incoming service inquiries. This role encompasses support for all necessary assets within the organization.

The ideal candidate will respond to various support requests, including walk-in inquiries, phone calls, and ticket submissions. Responsibilities may also include performing service desk functions and daily on-site operational tasks. This will involve traveling to different locations to provide on-site, desk-side assistance. The role requires availability for rotating on-call duties.

Customer Service Excellence:

Technical Support Specialists must offer exceptional customer service and possess outstanding verbal communication skills.

To qualify for this position, candidates must be vaccinated and able to pass a fingerprint-based background check, as well as a drug screening.

Key Responsibilities:

This position focuses on desk-side support at the service center, distinct from a help desk role.

The primary duty is to resolve IT issues for end-users related to their PCs or mobile devices, ensuring a high-quality service experience.

Excellent customer service skills are essential, as this role prioritizes customer satisfaction.

Employees are expected to be present at the service center during operational hours from 8 AM to 5 PM, Monday through Friday.

Adherence to the dress code is required, which includes team-issued shirts/polos, slacks (no jeans), and closed-toe shoes or clean sneakers.

Technical Proficiency:

Utilize technical expertise to assist end-users with desktops, laptops, mobile devices, telecom services, email services, and all IT client-provided services.

Propose ideas and solutions to mitigate issues and prevent recurring support incidents that affect client computing and overall employee productivity.

Conduct physical inventory of PCs, accessories, and parts as necessary, ensuring that configuration and inventory management database entries are accurate and complete.

Qualifications:

Requested Experience:

Experience in customer service within a technical environment is required.

Microsoft Certifications in Office Applications and Windows 7, 8, or 10 are preferred.

CompTIA A+ Certification is also desired.

A minimum of 3 years of experience in a corporate IT department providing end-user support across diverse environments is necessary.

Knowledge and Skills Required:

- Proficiency in end-user IT support (e.g., Windows operating systems, PC hardware, antivirus tools, personal firewall tools, web browsers, MS Office applications).

- Familiarity with the Information Technology Infrastructure Library (ITIL) reference model.

- Strong initiative, problem-solving, prioritization, and collaboration skills.

- High levels of initiative and integrity.

- Creative thinking, credibility, and self-confidence.

Additional Notes:

Mileage reimbursement for local travel may apply.

On-call reimbursement is also available.


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