Technical Solutions Specialist

2 weeks ago

St Louis, United States ServiceTitan Full time

Who We Are:
We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Ready to make your career move?
The AspireCare – Technical Support role is primarily responsible for supporting multiple products to solve escalated issues from the first level of AspireCare support team. The position requires a full understanding of Aspire software platform and a superb ability to communicate functionality with clients. Reporting to the Director of AspireCare, the Technical Support expert works in a fast-paced environment to identify and provide solutions to client challenges and to manage several issues and clients simultaneously while also defining and creating client form layouts. The Technical expert will work closely with the development team in identifying and resolving escalated client system issues. Overall, the Technical Support expert must ensure that the organization is consistently exceeding clients’ expectations and anticipating clients’ future needs.

What You’ll Do:

Provide escalated technical support and troubleshooting of client issues to pinpoint cause, establish reproducible conditions, and clearly and succinctly document scenarios
Closely communicate and work with the development team as well as other area of Client Services on escalated client issues
Provide timely feedback cross-departmentally on reporting product design and functionality issues
Strong problem-solving and analytical skills
Ensure critical escalated issues are quickly and accurately prioritized and resolved to meet SLA requirements
Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release
Design report layout(s), define parameters that allow users to build their own custom report
Design and create monthly reporting needs for both client and internal AspireCare reporting into the system conforms to necessary accuracy standards
Create accounts for new clients and work with clients to ensure that initial data load in the advanced operation of AspireCare and system concepts
Provide mentoring, training, expertise, and knowledge transfer to AspireCare Specialists resolving, and documenting client issuesFollow established procedures for ticket management which includes prioritizing,
Maintain clear, concise communication with clients and within the organization
Foster a spirit of teamwork and unity among team members that enables eachemployee, the AspireCare team, and the organization to succeed
Receive and place calls to Merchant, Partners and internal resources as an escalation for Care Services
Contribute to testing, development of training materials, Methods of Procedures (MOPs), and Standard Operating Procedures (SOPs)
Assist with projects as needed
Limited to no travel is expected

What You’ll Need:

Bachelor’s Degree or equivalent experience required
Minimum 2 years of experience in client facing or account management role
Experience with a report writing tool such as Report Designer, Crystal, or Microsoft Access
Experience with structured query language and relational databases including writing select and join queries, formatting/writing Stored Procedure
Knowledge of SSMS SQL preferred
Atlassian (JIRA) platform knowledge is preferred
Familiarity with C#, HTML, VBA scripting, and software analysis preferred
Strong teamwork and collaboration skills
Excellent analytical and problem-solving skills
Excellent communication skills working with all levels of an organization

Where You’ll Work:

Aspire is headquartered in Chesterfield, MO. Employees for this position will have a hybrid work model with 4 days in the office and 1 day remote each week.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

  • Technical Solutions Specialist

    3 days ago

    St Louis, Missouri, United States ServiceTitan Full time

    About the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team at ServiceTitan. As a Technical Solutions Specialist, you will be responsible for providing escalated technical support and troubleshooting to clients, working closely with our development team to identify and resolve complex issues, and ensuring that our clients...

  • Technical Support Specialist

    2 weeks ago

    St Louis, Missouri, United States ECI Software Solutions Full time

    About ECI Software SolutionsECI Software Solutions is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. Our solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and free them up to...

  • Technical Solutions Specialist

    1 day ago

    Saint Louis, United States ServiceTitan Full time

    About the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team at ServiceTitan. As a Technical Solutions Specialist, you will be responsible for providing escalated technical support and troubleshooting to clients, working closely with the development team to identify and resolve client system issues, and ensuring that clients'...

  • Customer Technical Specialist

    3 days ago

    St Louis, Missouri, United States TEKsystems Full time

    Job Description**Job Summary**We are seeking a highly skilled Customer Technical Specialist to join our team at TEKsystems. As a key member of our technical support team, you will provide advanced technical advice and guidance to our clients on the installation, adaptation, configuration, or enhancement of our technical products and programs.Key...

  • Technical Support Specialist

    1 week ago

    St Louis, Missouri, United States TEKsystems Full time

    Job OverviewAs a Technical Support Specialist, you will deliver expert technical assistance and guidance on the installation, customization, configuration, or enhancement of TEKsystems' technical products and programs.Key ResponsibilitiesYour primary duties will include:Providing Tier III problem resolution via telephone, guiding users through...

  • Technical Applications Specialist

    2 weeks ago

    St Louis, Missouri, United States Production Line Support Inc Full time

    Position Overview:As a Technical Applications Specialist at Production Line Support Inc, you will be responsible for overseeing the development, assessment, and submission of technical documentation updates. Your role will involve:Key Responsibilities:1. Leading the creation and review of essential technical support documentation.2. Assisting in the training...

  • Technical Specialist

    7 days ago

    St Louis, Missouri, United States Expedite Technology Solutions Full time

    Job Summary:Expedite Technology Solutions is seeking a skilled Software Engineer - Tester to join our team. As a key member of our development team, you will be responsible for creating designs, documenting user stories and acceptance criteria, and developing manual and automated test plans.Key Responsibilities:Create designs and document user stories and...

  • Lubrication Technical Support Specialist

    1 week ago

    St Louis, Missouri, United States TEKsystems Full time

    Position Overview:The Technical Service Specialist plays a crucial role in providing support for a diverse range of products within the Lubrication Business Unit.This includes an array of hand-held lubrication tools, pumps, meters, valves, lubrication systems, and fluid management solutions.The specialist will assist with inquiries related to service...

  • Lubrication Technical Support Specialist

    2 weeks ago

    St Louis, Missouri, United States TEKsystems Full time

    Position Overview:The Technical Service Specialist plays a crucial role in providing assistance for various products within the Lubrication Business Unit.This includes a range of items such as portable lubrication devices, pumps, meters, valves, lubrication frameworks, and fluid management solutions.The role involves addressing inquiries related to service...

  • Lubrication Technical Support Specialist

    1 week ago

    St Louis, Missouri, United States TEKsystems Full time

    Position Overview:The Technical Service Specialist plays a crucial role in providing support for various products within the Lubrication Business Unit.This includes a range of equipment such as hand-held lubrication tools, pumps, meters, valves, lubrication systems, and fluid management solutions.The specialist will assist with inquiries related to service...

  • Technical Business Analyst

    3 weeks ago

    St Louis, United States Forbes Technical Consulting Full time

    Technical Business Analyst (Kafka, Java, and COBOL)Remote in the USA6+ month contractContact Mary at mnugent@forbestc.comSummary: We are seeking a skilled Technical Business Analyst with experience with Kafka messaging to join our client’s dynamic team. In this role, you will be responsible for writing business requirements for Kafka as a pipeline to...

  • Technical Business Analyst

    3 weeks ago

    St. Louis, United States Forbes Technical Consulting Full time

    Technical Business Analyst (Kafka, Java, and COBOL)Remote in the USA6+ month contractContact Mary at mnugent@forbestc.comSummary: We are seeking a skilled Technical Business Analyst with experience with Kafka messaging to join our client’s dynamic team. In this role, you will be responsible for writing business requirements for Kafka as a pipeline to...

  • Technical Support Specialist

    5 days ago

    St Louis, Missouri, United States UKG (Ultimate Kronos Group) Full time

    About the RoleWe are seeking a highly skilled Technical Support Technician to join our team at UKG (Ultimate Kronos Group). As a Technical Support Technician, you will play a critical role in providing world-class service and subject matter expertise to our internal and external customers.Key ResponsibilitiesParticipate in Collaborative Support ModelAbility...

  • Technical Support Specialist

    3 weeks ago

    St Louis, United States Armstrong Teasdale Full time

    The Technical Support Specialist supports desktop hardware/software processes and critical business strategies by working with the installation, maintenance and repair of desktop equipment. The Specialist is responsible for the resolution of technical issues for firm personnel of all levels to ensure we are able to exceed our clients expectations. Essential...

  • Annuity Solutions Specialist

    2 months ago

    St. Louis, United States Stifel Financial Full time

    Description Summary The Annuity Solutions Specialists are responsible for supporting and marketing the Firm's annuity products (fixed, immediate, indexed, buffered, and variable) to Financial Advisors via the telephone, email, and Stifel's intranet (Portal). Annuity Solution Specialists serve as product experts for any branch personnel with product-specific...

  • Junior Technical Support Specialist

    2 weeks ago

    St Louis, Missouri, United States InterVision Systems Full time

    Position OverviewAre you interested in a rewarding position as a Junior Technical Support Specialist?At InterVision Systems, we are a premier managed service provider (MSP) dedicated to assisting IT professionals in overcoming their most pressing challenges by implementing the appropriate technology, deployed in the right environment, and managed through the...

  • Technical Support Analyst

    1 week ago

    St Louis, Missouri, United States Obsidian Solutions Group LLC Full time

    Position OverviewThe Help Desk Support Specialist is integral to delivering exceptional customer service within the Enterprise Service Desk framework. This role serves as the primary point of contact for users to report IT service-related challenges, initiate requests, and seek assistance with IT services.Key Responsibilities:Deliver technical support and...

  • Lead Technical Services Specialist

    2 weeks ago

    St Louis, Missouri, United States Elessent Clean Technologies Full time

    Elessent Clean Technologies is seeking a Lead Technical Services Specialist to join our Cleaner Fertilizers, Metals, and Chemicals (CFMC) division. This role is pivotal in enhancing customer satisfaction and ensuring operational excellence across our technical service engagements. The Lead Technical Services Specialist will report directly to the Technical...

  • Technical Support Specialist I

    2 weeks ago

    St Louis, Missouri, United States Solarity Full time

    Position OverviewLevelEntry LevelLocationRemoteRole SummaryThe Technical Support Specialist I is responsible for delivering assistance related to hardware, software, telecommunication systems, and various associated devices for both internal and external clients. This role involves diagnosing user issues, maintaining comprehensive records in the...

  • Technical Support Specialist

    5 days ago

    St Louis, Missouri, United States Apex Systems Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their secure access to our systems and networks.Key Responsibilities:Activating and unblocking secure badges and access...