Service Coordinator

5 days ago

Apopka, Florida, United States FS-Curtis Full time
Job Description

This position provides administrative support for the Service department at FS-Curtis and is responsible for the coordination, monitoring, and improvement of field service activities. This position primarily oversees and processes Service Technician time jobs. This position also handles logistics of training programs, warranty claims, returns, and assists in the collection of payments.

Key Responsibilities:
  • Scheduling and Coordination: Schedules service personnel for field assignments; coordinates the associated logistics, including receiving customer purchase orders, issuance of SVC Requests, and follow-through with customers.
  • Warranty Claims Processing: Processes warranty claims from distributors; reviews warranty claims for accuracy of information, ensures proper justification, initiates request for purchase order, and approves warranty claims.
  • Returned Material Management: Coordinates the disposition of returned material (RMA); ensures that returned material is processed in a timely manner; expedites individuals, as needed; issues RMA Status report.
  • Training Program Logistics: Handles logistics associated with training programs.
  • Payment Collection: Assists in the collection of payments.
  • Administrative Tasks: Performs required administrative tasks; prepares all required reports and correspondence.
  • Workplace Safety: Maintains a safe, clean working environment.
  • Additional Duties: Performs other related duties as assigned by management.
Supervisory Responsibilities:

This position has no supervisory responsibility.

Skills, Knowledge, and Expertise:
  • Customer Satisfaction: Strong understanding of how to create highly satisfied customers.
  • Excellence and High Standards: Firm commitment to excellence and high standards.
  • Communication Skills: Strong verbal and written communications skills, including the ability to listen attentively and communicate information clearly and effectively.
  • Interpersonal Skills: Interpersonal savvy; able to collaborate and work closely with other departments and leadership.
  • Organization and Time Management: Detail-oriented and highly organized with the ability to prioritize duties and responsibilities.
  • Project Management: Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines.
  • Adaptability and Resourcefulness: Self-motivated, resourceful, and adaptable; able to work independently within a team-focused environment.
  • Flexibility and Prioritization: Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Decision-Making: Good judgment skills with the ability to make timely and sound decisions.
  • Problem Resolution: Excellent problem-resolution and consultative skills.
  • Policy Adherence: Ability to follow established policies and procedures with a safety-first attitude.
  • Safety Knowledge: Broad level of safety, health, and environmental rules and regulations, policies, and procedures.
  • Software Proficiency: Proficient with Microsoft Office 365 software; SAP experience preferred.
  • Language Skills: Fluent in Spanish a plus.

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