Contact Center Sales and Service Representative

2 weeks ago


US West Bend WI USA Delta Defense Full time
Job Title: Contact Center Sales and Service Advisor

Delta Defense is seeking a highly motivated and customer-focused Contact Center Sales and Service Advisor to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and sales support to our members.

Job Summary:

The Contact Center Sales and Service Advisor will be responsible for handling customer inquiries, resolving issues, and providing sales support to our members. This is a full-time position that requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service to our members via phone, email, and chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Meet or exceed sales targets and key performance indicators.
  • Collaborate with the sales team to identify and pursue new sales opportunities.
  • Stay up-to-date on product and service offerings to provide accurate information to customers.
  • Work closely with the customer service team to ensure seamless customer experience.
Requirements:
  • High school diploma or equivalent required.
  • Prior work history in a customer service or sales role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Flexible work arrangements, including remote work options.
  • Professional development and training opportunities.
  • A fun and dynamic work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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