Contact Center Specialist

5 hours ago


West Lafayette, Indiana, United States Purdue Federal Credit Unio Full time
Contact Center Representative Job Description

Purdue Federal Credit Union is seeking a highly skilled Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members through multiple communication channels, including phone, video teller, online chat, and secured messaging.

Key Responsibilities:
  • Provide accurate and timely account information to members and process requests efficiently.
  • Maintain up-to-date knowledge of Purdue Federal products and services to effectively cross-sell and refer members to digital banking, bill pay, and other services.
  • Perform teller transactions, account maintenance, and maintenance on plastics (Visa Check and Visa Credit) as needed.
  • Process visa increases, payment processing, and digital banking and ePay support.
  • Ensure compliance with all Federal and State regulations, as well as Purdue Federal compliance and procedures.
Requirements:
  • High School Diploma or GED equivalent.
  • 1-3 years' experience in call center operations and banking preferred.
  • Excellent customer service and computer skills.
  • Ability to communicate professionally in writing and verbally.
  • Strong organization skills and attention to detail.
Work Environment/Physical Demands:
  • This role operates in a clerical office setting and requires manual dexterity, the ability to lift files, and sit, bend, stoop, or stand as necessary.


  • West Lafayette, Indiana, United States Industrial Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and bilingual Contact Center Specialist to join our team at Industrial Federal Credit Union. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our members via phone, ensuring that their needs are met and their issues are resolved in a timely and professional...


  • West Lafayette, Indiana, United States Purdue Federal Credit Unio Full time

    Job Title: Contact Center RepresentativePurdue Federal Credit Union is seeking a highly skilled Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members through various communication channels, including phone, video teller, online chat, and secured...

  • Eligibility Specialist

    14 hours ago


    West Lafayette, Indiana, United States DFR llc Full time

    Job Title: RCC Eligibility SpecialistKnowledge Services is seeking a highly skilled RCC Eligibility Specialist to join our team. As an RCC Eligibility Specialist, you will be responsible for processing applications and completing case maintenance activities such as changes to cases in the State eligibility system and ensuring that client service issues are...


  • West Lafayette, Indiana, United States Blair Animal Clinic Full time

    About UsBlair Animal Clinic is a practice that prides itself on delivering exceptional patient care and outstanding client service. We're seeking a Client Care Specialist to join our team, someone who shares our passion for providing top-notch care to pets and their owners.Job SummaryWe're looking for a skilled and compassionate individual to fill the role...


  • West Lafayette, Indiana, United States Industrial Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and bilingual Contact Center Specialist to provide exceptional service to our members. As a key member of our team, you will be responsible for delivering fast, courteous, and accurate service in English and Spanish on the phone, explaining services, responding to problems, and directing calls to the appropriate...


  • Lafayette, Indiana, United States Wabash Inc Full time

    Job Title: IT Support Center AnalystWabash National is seeking a highly skilled and motivated IT Support Center Analyst to join our team. As an IT Support Center Analyst, you will be the first point of contact for end users seeking technical assistance and support related to computer systems, hardware, or software.Responsibilities:Provide technical support...


  • Lafayette, Indiana, United States Marvel Medical Staffing Full time

    Ultrasound Specialist Job DescriptionWe are seeking a skilled Ultrasound Specialist to join our team at Marvel Medical Staffing.Specialty: Ultrasound Gen/VascLocation: Lafayette, INShift Type: DaysDuration: 13 weeksWeekly Gross Pay: Contact us for more informationKey Responsibilities:Perform high-quality ultrasound examsInterpret ultrasound images and...


  • Lafayette, Indiana, United States Wabash Center Full time

    About Wabash CenterWabash Center has a rich history of providing quality care and support to individuals with disabilities and special needs. Our organization was founded on the principles of empathy and understanding, and we continue to strive for excellence in our services.Job SummaryWe are seeking a highly motivated and compassionate Direct Support...


  • Lafayette, Indiana, United States TotalMed Full time

    Unlock Your Career Potential with TotalMedWe are seeking a skilled Diagnostic Imaging Specialist to join our team for a travel assignment in Lafayette, Indiana.About the Role:As a Diagnostic Imaging Specialist, you will be responsible for operating and maintaining imaging equipment, including ultrasound machines.You will work closely with healthcare...


  • Lafayette, Indiana, United States Jobot Full time

    Job SummaryWe are seeking a highly motivated and organized Reliability Specialist to join our team at Jobot. As a key member of our parts department, you will be responsible for ensuring the efficient flow of parts in and out of our warehouse, as well as providing exceptional customer service.Key ResponsibilitiesAssist the Parts Manager in ensuring the parts...


  • Lafayette, Indiana, United States ADEX Healthcare Staffing LLC Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:ADEX Healthcare Staffing LLC is seeking a skilled Travel Nurse RN Specialist to join our team for a travel nursing assignment in a Cardiac Cath Lab setting. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and...


  • Lafayette, Indiana, United States Industrial Federal Credit Union Full time

    Job SummaryIndustrial Federal Credit Union is seeking a highly skilled and experienced Member Center Assistant Manager to join our team. As a key member of our operations team, you will be responsible for managing and coordinating the activities of employees within the Member Center, ensuring that organizational, financial, operational, service, and growth...


  • West Lafayette, Indiana, United States Purdue University Full time

    Unity Developer Position at Purdue Envision CenterPurdue Information Technology's Envision Center is seeking a talented undergraduate Unity Developer to join our team. As a Unity Developer, you will be responsible for building real-time Unity simulations and games for deployment in web, VR, AR, mobile, and standalone systems.Key Responsibilities:Collaborate...


  • West Lafayette, Indiana, United States Blair Animal Clinic Full time

    About UsBlair Animal Clinic is a dynamic and compassionate team dedicated to providing exceptional patient care and outstanding client service. We're seeking a talented Client Care Specialist to join our team and contribute to our mission of making a difference in the lives of pets and their owners.Job SummaryWe're looking for a highly skilled and empathetic...


  • West Lafayette, Indiana, United States Purdue University Full time

    Job Summary:Purdue University is seeking a highly skilled Building Deputy to support the Flex Lab and Kepner, two multidisciplinary research facilities. The successful candidate will provide building support, including overall operations, maintenance, repair, and renovation. This role will serve as a liaison between building occupants, College of...


  • Lafayette, Indiana, United States Franciscan Health Full time

    Position: Maternal Fetal Medicine Specialist at Franciscan Physician NetworkCompany Overview: Franciscan Health is a leading non-profit healthcare provider dedicated to delivering compassionate care and upholding values centered on Respect, Compassion, and Service.Candidate Profile:We are in search of a committed Maternal Fetal Medicine specialist to enhance...


  • Lafayette, Indiana, United States CHG Healthcare Full time

    Live and Work in a Charming University TownImagine living in a vibrant university town with a strong sense of community, surrounded by natural beauty and outdoor recreational opportunities. This charming town in Indiana offers a unique blend of small-town charm and big-city amenities, making it an ideal place to call home.As an ENT specialist, you'll have...


  • West Lafayette, Indiana, United States Purdue University Full time

    Job SummaryThe Elmore Family School of Electrical and Computer Engineering, in collaboration with the School of Materials Engineering, invites applications for an assistant/associate professor at Purdue University, seeking to attract exceptional candidates with interests and expertise in Quantum Information Science and Engineering (QISE).Target areas of...


  • Lafayette, Indiana, United States OneStaff Medical Full time

    The Opportunity:We are OneStaff Medical, a nationally-recognized and independently-owned staffing firm dedicated to helping medical professionals find their dream assignments. Our team is passionate about providing exceptional service and support to our candidates, and we're looking for like-minded individuals to join us on this journey.As a Nuclear Medicine...


  • West Lafayette, Indiana, United States Forward March Inc Full time

    Installation AssemblerForward March Inc. is seeking an experienced Installation Assembler to join our team. As an Installation Assembler, you will play a crucial role in the assembly and installation of our machinery at customer sites.Key ResponsibilitiesAssemble machinery components according to blueprints and technical specificationsInstall machinery at...