Human Resources Manager in Contact Center Operations

2 weeks ago


US West Bend WI USA Delta Defense Full time
Job Title: Human Resources Manager in Contact Center Operations

Delta Defense is seeking a highly motivated and experienced Human Resources Manager to join our team in West Bend, WI. As a key member of our HR department, you will be responsible for providing strategic HR support to our contact center operations team.

Key Responsibilities:
  • Develop and implement HR strategies to drive business performance and improve employee engagement.
  • Provide coaching and guidance to contact center leaders on HR-related matters.
  • Collaborate with cross-functional teams to develop and implement talent management strategies.
  • Ensure compliance with federal, state, and local regulations, including EEO, FMLA, and FLSA.
  • Conduct data analysis to identify trends and insights that inform HR decisions.
Requirements:
  • Bachelor's degree in Human Resources, Business, or related field.
  • Minimum 5 years of experience in HR, with a focus on contact center operations.
  • Proven track record of developing and implementing HR strategies that drive business results.
  • Strong analytical and problem-solving skills, with the ability to think strategically.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and fast-paced work environment.
  • The opportunity to work with a talented team of professionals who are passionate about making a difference.
  • A comprehensive training program to support your professional development.


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