Contact Center Representative

17 hours ago


West Lafayette, Indiana, United States Purdue Federal Credit Unio Full time
Job Title: Contact Center Representative

Purdue Federal Credit Union is seeking a highly skilled Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members through various communication channels, including phone, video teller, online chat, and secured messaging.

Key Responsibilities:
  • Provide accurate and timely account information to members and process requests efficiently.
  • Maintain up-to-date knowledge of Purdue Federal products and services to effectively cross-sell and refer members to digital banking, bill pay, paperless statements, and direct deposits.
  • Perform teller transactions, account maintenance, and maintenance on plastics (Visa Check and Visa Credit) as needed.
  • Process visa increases, payment processing, and digital banking and ePay support, research, and problem resolution.
  • Ensure compliance with all Federal and State regulations, as well as Purdue Federal compliance and procedures.
Requirements:
  • High School Diploma or GED equivalent.
  • 1 to 3 years' experience in call center operations and banking preferred.
  • Excellent customer service and computer skills required.
  • Ability to communicate professionally in writing and verbally.
  • Strong organization skills and attention to detail.
Work Environment:

This role operates in a clerical office setting and requires manual dexterity, the ability to lift files, and sitting, bending, stooping, or standing as necessary.

Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled.



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