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Member Service Representative

2 months ago

Bend, Oregon, United States Mid Oregon Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Mid Oregon Federal Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members by answering their inquiries, resolving issues, and promoting our products and services.

Key Responsibilities
  • Respond to member inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information about our products and services
  • Process transactions and perform other administrative tasks as needed
  • Collaborate with other team members to achieve sales and service goals
  • Stay up-to-date on credit union policies, procedures, and regulatory requirements
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to maintain confidentiality and handle sensitive information
Working Conditions

This is a full-time position working in our contact center in Bend, Oregon. The work schedule is typically 8:15 a.m. to 5:15 p.m., Monday through Thursday, and 9:15 a.m. to 6:15 p.m. on Fridays.

Benefits

Mid Oregon Federal Credit Union offers a competitive benefits package, including medical, dental, vision, life insurance, and 401(k) matching.