Design Studio Specialist

6 days ago

Los Angeles, California, United States Williams-Sonoma Full time

About the Role

We're seeking a talented Design Studio Specialist to join our team at West Elm in DTLA. As a key member of our design team, you will inspire customers to express themselves in their home, bringing the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap.

Responsibilities

  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations, including accurately measuring and assessing the client's living space.
  • Create and present design plans based on client needs, style, preferences, and living space.
  • Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
  • Utilize exemplary service standards to assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.

Requirements

  • Strong communication, clienteling, and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within various sales channels.
  • Experience working with design elements preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • 1-2 years of customer service and retail sales experience, with specialty retail experience preferred but not required.

Physical Requirements

  • Ability to be mobile on the sales floor for extended periods.
  • Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.

Availability

Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week. For an associate to be scheduled 20 hours or more weekly, greater availability that meets the needs of the business will be required.

About Us

Williams-Sonoma, Inc. is a global company with a passion for high-quality products, functional design, and outstanding customer service. We're committed to enhancing the lives of our customers and the communities where we operate.

Benefits

  • Competitive compensation package, including pay and benefits.
  • Generous discount on all Williams-Sonoma, Inc. brands.
  • 401(k) plan and other investment opportunities.
  • Wellness program supporting physical, financial, and emotional health.
  • Paid vacations and holidays (full-time).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).

Our Mission

We believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We're committed to creating a global company culture where we confidently bring our authentic selves to work every day.

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