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Studio Coordinator and Sales Ambassador
2 months ago
The Front Desk Lead and Customer Experience Specialist is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless experience for our clients. This role requires a strong sense of ownership, loyalty, and involvement in the studio's success, as well as a passion for sales and customer engagement.
Key Responsibilities- Sales and Customer Engagement: Drive sales and revenue growth by promoting studio products and classes, and building strong relationships with clients.
- Customer Service: Provide exceptional customer service, responding to client inquiries, resolving conflicts, and ensuring a positive experience for all clients.
- Studio Operations: Assist with day-to-day studio operations, including scheduling, inventory management, and supply ordering.
- Team Collaboration: Work closely with the Regional Manager, Director of Sales and Operations, and other team members to achieve studio goals and objectives.
- Leadership and Development: Support the development of team members, provide constructive feedback, and motivate staff to achieve their best.
- Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced environment.
- Teamwork and Collaboration: Ability to work effectively in a team-based environment, with a strong sense of ownership and loyalty.
- Sales and Marketing: Strong sales and marketing skills, with a passion for promoting products and services.
- Leadership and Development: Ability to lead and develop team members, with a focus on growth and development.
Speir Pilates is a privately held boutique Pilates studio in West Hollywood and Venice, with plans for additional expansion. We offer group Pilates classes developed by celebrity instructor, Andrea Speir. Each class fuses Pilates with intense circuit training, great music, and positive vibes. We believe that with attentive customer service, highly skilled teachers, an upbeat environment, and a strong sense of community, our clients will get the best, sweatiest, and most invigorating Pilates experience available.
