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Student Services Specialist Senior

2 months ago

Phoenix, Arizona, United States Maricopa Community College district Full time
Job Summary

We are seeking a highly skilled and experienced Student Services Specialist Senior to join our team at the Maricopa Community College district. This exciting role will provide one-stop student support services for the college in the areas of admissions, records, and registration.

Key Responsibilities
  • Lead the back office workflow, including incoming/outgoing transcripts, graduation processing, eForms, and National Student Clearinghouse.
  • Provide support to call center functions and staff, addressing concerns and resolving problems.
  • Compose and prepare correspondence and reports, monitoring quality assurance to ensure accuracy of completed transactions.
  • Assist new and continuing students in person, over the phone, and via email in all student services processes, including admissions, registration, financial aid, and referrals to other related student services functions.
  • Train and prepare training materials for new and current contact center staff, distribute CRM leads, and run CRM reports.
  • Provide direct student assistance with enrollment functions, such as admissions, registration, residency, enrollment verifications, and more.
  • Compile and prepare data for supervisors on back office functions and workflow.
Requirements
  • Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
  • OR High School Diploma/GED and four (4) years of student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
Preferred Qualifications
  • Two (2) or more years' experience working in a One-Stop Enrollment Services and/or Admissions & Records Office.
  • One or more years' experience working with Peoplesoft (Student Information System).
  • One or more years' experience compiling data and providing reports.
  • Experience maintaining, applying, and communicating policies, procedures, and regulations.
  • One (1) year demonstrated leadership experience coordinating and/or leading project management and/or workflow.
  • One (1) or more years' of experience working with students from diverse backgrounds and cultures.
Working Conditions
  • May be required to travel or be assigned to all GateWay locations.
  • May require some evenings or weekends.
  • May require prolonged periods of viewing a computer screen.
  • May be required to lift or carry up to #25 lbs.
How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications.