Student Services Specialist

1 week ago


Phoenix, Arizona, United States Maricopa Community College District Full time
Job Summary

As a Student Services Specialist in the Admissions and Records department, you will provide comprehensive support to new and continuing students in a fast-paced, high-energy One Stop Enrollment Center. Your exceptional customer service skills and ability to work with a diverse population will be essential in resolving situations and challenges related to Admissions, Registration, Records, Financial Aid, and Payments. You will work closely with students, faculty, and staff to help students achieve their academic goals.

Key Responsibilities

Provide in-person and virtual student services with a strong focus on customer service, accuracy, and quick response time
Communicate and correspond with new and continuing students to resolve situations and challenges related to Admissions, Registration, Records, Financial Aid, and Payments
Enter and maintain student-related information in various customer/student management software tools and other related systems
Provide support to Enrollment Services leadership and team members through various tasks, projects, and data collection

Requirements

Associate's Degree from a regionally accredited institution, and one full-time equivalent year of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs
High School Diploma/GED and three full-time equivalent years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs

What We Offer

The Maricopa County Community College District (MCCCD) is committed to providing a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Some of the benefits we offer include:

20 paid observed holidays
Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
Paid vacation, sick, and personal time
Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
Annual professional development growth funding
Tuition reimbursement for employees and dependents
Flexible work schedules
Maricopa Employee Health & Wellness Program
Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying)
10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)

About Us

The Maricopa County Community College District (MCCCD) is a public community college district that serves over 200,000 students every year. We are committed to providing a high-quality education and a supportive learning environment for our students. Our district is made up of 10 colleges, each with its own unique character and strengths. We offer a wide range of academic programs, from certificate and associate degree programs to bachelor's and master's degree programs. We are proud of our diverse student body and our commitment to providing a welcoming and inclusive environment for all students.

How to Apply

To apply for this position, please visit our website at https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320735&PostingSeq=1. Please submit your application, including your cover letter and resume, by the closing date of November 10, 2024.

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