Manufacturing Service Representative
4 days ago
Overview
At ResourceMFG, we are seeking a Customer Service Representative with CAD experience to join our team. The ideal candidate will have previous customer service experience, as well as proficiency in Microsoft Office Suite and basic computer skills.
Salary and Benefits
This position offers a competitive salary of $18-$20 per hour, DOE, with opportunities for advancement. In addition to excellent pay, benefits include medical, dental, vision, term life, and short-term disability insurance, as well as a retirement plan. Associates are also entitled to accrue and use paid sick and safe leave.
Job Responsibilities
Key Responsibilities:
• Answer inbound/multi-line phone calls and/or make outbound calls
• Use computers to access and update data
• Assist customers with inquiries, requests, or concerns
• Maintain knowledge of products and offerings
• Demonstrate effective decision making and communication skills
• Provide support with CAD drawings and technical specifications as needed to enhance client understanding and project execution
Required Skills and Qualifications
To be successful in this role, candidates should possess:
• Previous customer service experience (a plus)
• CAD software (AutoCAD, Citrix, etc.) experience required
• Microsoft Office Suite proficiency
• Basic computer skills
• Ability to multi-task
• Attention to detail and organizational skills
• Excellent written, verbal, and listening skills
• Ability to work independently
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