Field Service Technician for Medium Voltage Systems

2 weeks ago

Salt Lake, Utah, United States American Cybersystems Full time

POSITION OVERVIEW


A Field Service Technician plays a crucial role in the initiation, commissioning, integration, urgent repairs, and diagnostics of medium voltage electrical switchgear, circuit breakers, protective relays, PLCs, meters, and various automated devices, along with mechanical adjustments and enhancements.

This position necessitates the establishment, nurturing, and maintenance of strong relationships with all clients, colleagues, sales personnel, and other relevant parties.

Continuous communication with the Customer Response Center (CRC), Supervisor, and direct management is essential.

KEY RESPONSIBILITIES
The Field Service Technician is tasked with:
- Assisting in the initiation and commissioning of E+I Engineering 15KVAC electrical switchgear.
- Fostering and maintaining positive relationships with clients, colleagues, and sales representatives.
- Evaluating the operational status of equipment.
- Interacting effectively with all levels of internal and external stakeholders.
- Self-managing one's schedule with motivation and efficiency.
- Conducting general and preventive maintenance on switchgear.
- Responding promptly to emergency service requests from clients.
- Aiming to deliver a 'first time fix' for equipment issues.
- Providing timely and accurate communication to both internal and external clients.
- Monitoring compliance with safety policies, procedures, and regulations.
- Submitting accurate timecards, expense reports, and other documentation.
- Driving initiatives for Continuous Improvement.

QUALIFICATIONS
- A minimum of 3 years of hands-on experience with Medium Voltage switchgear or field services is preferred.
- Training in electrical theory and technologies, with experience or military service in relevant roles.
- Familiarity with electrical/electronic testing equipment and principles.
- Ability to read schematics and blueprints related to power control and automation.
- Knowledge of power distribution, AC/DC, voltage circuit theory, and practical troubleshooting skills is advantageous.
- Background in electrical power, particularly medium voltage, and experience with various switchgear testing methods is a plus.
- Experience in programming PLCs and HMIs is beneficial.
- Mechanical aptitude is required.
- Proficiency in standard computer applications including MS Outlook, Word, and Excel.
- Specific vision capabilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- A valid driver's license is mandatory.
- Commitment to a Customer-First Mindset.


Due to the safety-sensitive nature of this position, candidates must successfully pass a drug screening prior to employment.

Additionally, candidates will be required to complete and pass a pre-employment background check.

EDUCATION AND CERTIFICATIONS
- High School Diploma or GED is required.

PHYSICAL DEMANDS
- Ability to consistently lift up to 50 pounds.
- Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).
- Regular driving (car, van, truck).

ENVIRONMENTAL CONDITIONS
- Exposure to extreme cold (below 32°F) and extreme heat (above 100°F).
- Medium to high noise levels requiring shouting to communicate.
- Working around moving machinery (forklifts, tractors).
- Use of protective equipment (earplugs, gloves, eyewear, respirators, masks, etc.).
- Outdoor work without effective weather protection.

TRAVEL REQUIREMENTS
- Travel time required ranges from 60% to 80%, depending on the location of residence.


At American Cybersystems, we offer the stability of a well-established leader in the industry, combined with the dynamic opportunities of a growing enterprise.

We specialize in designing, manufacturing, and servicing critical infrastructure technologies essential for data centers, communication networks, and commercial and industrial environments.

With a robust revenue stream and a strong customer base, our focus on establishing a standalone business allows us to deliver enhanced value to our clients and create new opportunities for our team members.

The ideal candidate will embody our Core Principles and Behaviors to effectively contribute to our Strategic Priorities.

OUR CORE PRINCIPLES:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

American Cybersystems is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all regarding hiring, employment terms, mobility, training, compensation, and occupational health, without discrimination based on age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

We encourage candidates with disabilities to request assistance if they encounter any issues accessing or using our website to apply for a position.


This position is not eligible for sponsorship; candidates must be legally authorized to work in the United States.


The anticipated salary range for this role varies by location and is competitive within the industry, with additional rewards based on individual performance and role-specific criteria.

The role also offers a comprehensive benefits package, including medical, dental, vision, disability, PTO, holiday pay, and 401k.

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