Electrical Field Service Specialist

2 weeks ago


Salt Lake, Utah, United States American Cybersystems Full time

Position Overview:
A Field Service Specialist plays a crucial role in the initiation, commissioning, integration, and urgent repair of E+I Engineering 480VAC/15KVAC electrical switchgear systems. This includes various components such as Power Distribution Units (PDU), Automatic Transfer Switches (ATS), Power Distribution Centers (PDC), circuit breakers, protective relays, programmable logic controllers (PLC), meters, and other automated devices. The role also encompasses mechanical repairs and modifications under the guidance of senior technicians.

Key Responsibilities:
- Assist in the start-up and commissioning of electrical switchgear systems.
- Provide emergency service and troubleshooting support.
- Establish and maintain strong relationships with customers, colleagues, and sales representatives.
- Communicate effectively with the Customer Response Center (CRC), supervisors, and management.
- Evaluate equipment operating conditions and provide feedback.
- Conduct general and preventive maintenance on switchgear systems.
- Respond promptly to emergency service requests from customers.
- Strive for a 'first-time fix' approach to service calls.
- Ensure compliance with safety policies and procedures.

Qualifications:
- A minimum of 2 years of hands-on experience in electronics or field service is preferred.
- Training in electrical theory and technologies is essential, along with experience in relevant job duties.
- Familiarity with electrical and electronic testing equipment is required.
- Ability to read schematics and blueprints related to power control and automation is desired.
- Knowledge of power distribution, AC/DC, voltage circuit theory, and troubleshooting skills is advantageous.
- Experience with switchgear testing and programming PLCs and HMIs is a plus.
- Mechanical aptitude is necessary.
- A High School Diploma or GED is required.
- Proficiency in standard computer applications including MS Outlook, Word, and Excel is expected.
- Must possess a valid driver's license and the ability to lift at least 50 pounds regularly.

Working Conditions:
- This position requires travel, with assignments typically lasting 3 to 5 weeks.
- Working hours may range from 10 to 12 hours per day, 5 to 6 days a week, including day or night shifts.
- Travel may account for up to 80% of the role, potentially on a national or international basis.

Benefits:
- Comprehensive health insurance, prescription plans, dental coverage, vacation, paid holidays, and a 401K plan are offered.
- An extensive training program for new hires is provided, which may require travel.

At American Cybersystems, we value safety, integrity, respect, teamwork, and diversity. We are committed to fostering a customer-first mindset and driving continuous improvement in all our operations.



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