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Bilingual Customer Service Representative

2 months ago

Austin, Texas, United States Call Center Haven Full time

Job Summary:

We are seeking highly motivated and experienced bilingual customer service professionals to join our team at Call Center Haven as Remote Customer Service Representatives. As a key member of our team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Customer Service: Answer incoming calls from customers, provide assistance or information as needed, and ensure a positive customer experience.
  • Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments.
  • Issue Resolution: Handle customer complaints or escalations professionally and resolve issues in a timely manner.
  • Record Keeping: Maintain accurate records of all interactions with customers in our CRM system.
  • Adherence to Policies: Adhere to company policies and procedures regarding call handling and customer interactions.
  • Performance Metrics: Meet or exceed performance targets such as call quality, productivity, and customer satisfaction metrics.

Requirements:

  • Experience: Proven experience in a call center or similar high-volume environment.
  • Communication Skills: Excellent verbal and written communication skills in English and Spanish.
  • Time Management: Ability to multitask, prioritize, and manage time effectively.
  • Technical Skills: Proficiency in using CRM software and other relevant computer applications.
  • Education: High school diploma or equivalent; additional certification or training in customer service is a plus.
  • Work Environment: Reliable internet hard-wired connection, Windows 10 or higher computer, and a quiet workspace for remote work.
  • Independence: Must be a self-starter and able to work independently with minimal supervision.

Benefits:

  • Flexible Schedule: Flexible work schedule as an independent contractor.
  • Competitive Compensation: Competitive compensation based on performance and call volume.
  • Remote Work: Opportunity to work from home and avoid commuting.
  • Ongoing Training: Ongoing training and support to enhance your skills and performance.
  • Schedule Flexibility: Ability to choose and select your own schedule per week.