Bilingual Customer Service Representative

1 day ago

Austin, Texas, United States Call Center Haven Full time
Job Description:

We are seeking highly motivated and experienced bilingual individuals to join our team as Remote Customer Service Representatives. As a key member of our team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving issues in a timely manner.

Key Responsibilities:
  1. Answering incoming calls from customers and providing assistance or information as needed.
  2. Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments.
  3. Handling customer complaints or escalations professionally and resolving issues in a timely manner.
  4. Maintaining accurate records of all interactions with customers in our CRM system.
  5. Adhering to company policies and procedures regarding call handling and customer interactions.
  6. Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics.
Requirements:
  1. Proven experience in a call center or similar high volume environments.
  2. Excellent verbal and written communication skills.
  3. Ability to multitask, prioritize, and manage time effectively.
  4. Proficiency in using CRM software and other relevant computer applications.
  5. High school diploma or equivalent; additional certification or training in customer service is a plus.
  6. Reliable internet hard-wired connection, Windows 10 or higher computer and a quiet workspace for remote work.
  7. Must be a self-starter and able to work independently with minimal supervision.
Benefits:
  1. Flexible work schedule as an independent contractor.
  2. Competitive compensation based on performance and call volume.
  3. Opportunity to work from home and avoid commuting.
  4. Ongoing training and support to enhance your skills and performance.
  5. Ability to choose and select your own schedule per week.

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