Bilingual Customer Service Representative
5 days ago
About VINCI
VINCI is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility.
Job Summary
We are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Provide customer service to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve customer issues
- Develop and maintain a thorough knowledge of our products and services
- Meet or exceed customer satisfaction targets
- Stay up-to-date with industry trends and developments
Requirements
- High school diploma or equivalent required
- Minimum one year of customer service experience required
- Minimum six months of call center experience preferred
- Bilingual Spanish required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to multitask and prioritize tasks
Work Environment
The work environment is usually moderate to loud. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds.
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