Bilingual Customer Service Representative
3 weeks ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at MAXIMUS. The ideal candidate will be fluent in English and Spanish, with excellent communication and problem-solving skills.
Key Responsibilities- Provide customer care and enrollment services via telephone, IVR, and web-based portals.
- Interact with customers to respond to inquiries about programs and services.
- Record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- Follow standard operating procedures to ensure consistency and accuracy.
- Address customer inquiries and resolve problems to ensure appropriate changes are made.
- Refer unresolved customer grievances to designated departments for further investigation.
- High school diploma or equivalent required.
- At least 6 months of customer service experience preferred.
- Must be fluent in English and Spanish.
This is a full-time, permanent position with a hybrid working arrangement. You will have the option to work remotely if you are located in the Austin area or on-site at our Austin, TX location.
Benefits- Award-winning company culture.
- Competitive hourly base pay.
- Opportunities for career growth and development.
- Employee assistance program.
- Employee wellness programs.
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