Bilingual Customer Service Representative

3 weeks ago


Austin, Texas, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at MAXIMUS. The ideal candidate will be fluent in English and Spanish, with excellent communication and problem-solving skills.

Key Responsibilities
  • Provide customer care and enrollment services via telephone, IVR, and web-based portals.
  • Interact with customers to respond to inquiries about programs and services.
  • Record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
  • Follow standard operating procedures to ensure consistency and accuracy.
  • Address customer inquiries and resolve problems to ensure appropriate changes are made.
  • Refer unresolved customer grievances to designated departments for further investigation.
Requirements
  • High school diploma or equivalent required.
  • At least 6 months of customer service experience preferred.
  • Must be fluent in English and Spanish.
Work Environment

This is a full-time, permanent position with a hybrid working arrangement. You will have the option to work remotely if you are located in the Austin area or on-site at our Austin, TX location.

Benefits
  • Award-winning company culture.
  • Competitive hourly base pay.
  • Opportunities for career growth and development.
  • Employee assistance program.
  • Employee wellness programs.


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