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Customer Service Representative

4 weeks ago

Austin, Texas, United States Staff My Agency Full time

Are you a customer-focused professional looking to grow your career in a dynamic and supportive environment? We're seeking a talented Bilingual Spanish Service Representative to join our team at State Farm Agency in Austin, TX. As a key member of our team, you'll play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Responsibilities:
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and inspire loyalty.
  • Work collaboratively with our team to achieve sales goals and enhance the overall customer experience.
Requirements:
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Bilingual English/Spanish required
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal, and listening
  • Self-motivated and detail-oriented
  • Ability to work in a team environment and assess customer needs

We offer a competitive compensation package, including base salary, commissions, and benefits. If you're a motivated and customer-centric professional looking to grow your career, we encourage you to apply.