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Associate Account Manager

2 months ago

Baltimore, Maryland, United States Alera Group Full time
Job Title: Associate Account Manager

We are seeking a highly detail-oriented and upbeat individual to join our team as an Associate Account Manager. This role involves working closely with Account Managers to ensure client satisfaction, timely resolution of issues, and the successful implementation and administration of benefit plans.

Key Responsibilities:
  • Assist Account Managers in maintaining and nurturing client relationships by providing exceptional service and support.
  • Respond to client inquiries regarding employee benefits plans, coverage options, and claims processes in a timely manner.
  • Participate in client meetings, presentations, and conference calls as required.
  • Coordinate the implementation of new employee benefits plans, including health, dental, vision, life, and disability insurance, as well as retirement plans.
  • Collaborate with internal teams and external vendors to ensure the accurate and timely setup of benefit programs.
  • Assist in the preparation and execution of annual benefits renewals and plan changes.
  • Gather and analyze data to support renewal negotiations and recommendations for plan enhancements.
  • Maintain accurate and up-to-date client records, including contracts, plan documents, and compliance materials.
  • Ensure all benefits plans comply with relevant federal and state regulations, such as ACA, ERISA, and HIPAA.
  • Assist in the preparation of reports and presentations for clients, including claims analysis, utilization reports, and benchmarking studies.
  • Analyze data to identify trends, cost drivers, and opportunities for plan improvements.
Requirements:
  • Bachelor's degree in Business, Human Resources, or a related field preferred.
  • 1-2 years of experience in employee benefits, insurance, or a related field.
  • Experience in client service or account management is a plus.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work effectively in a team environment and manage multiple tasks simultaneously.
  • Analytical mindset with attention to detail.
  • Relevant certifications such as CEBS (Certified Employee Benefit Specialist) or a Life & Health Insurance License required.
What We Offer:

We are an equal opportunity employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.