Account Manager

2 weeks ago


Baltimore, Maryland, United States Katrina Williams Mccoy - State Farm Agent Full time

ROLE: Account Manager

As a vital member of our team, you will play a key role in our daily business operations and customers' success. You will grow our agency through meaningful client relationships and act as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively marketing relevant products and services.

Responsibilities:

* Establish customer relationships and follow up with customers, as needed.
* Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
* Promote successful and long-lasting customer relations.

Qualifications:

* Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) is preferred.
* Experience managing client relationships is preferred.
* Interest in marketing products and services based on customer needs.
* Excellent communication skills - written, verbal, and listening.
* Dedicated to customer service.
* Able to anticipate customer needs.
* Able to effectively relate to a customer.

Benefits:

* Paid time off (holidays and personal leave).
* Salary plus commission/bonus.
* Growth potential/opportunities for advancement within my agency.

This is a remote position.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Baltimore, MD and help customers with their insurance and financial services needs, including:

* Auto insurance.
* Home insurance.
* Life insurance.
* Retirement planning.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.


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