Automotive Service Specialist

7 days ago


Utica, New York, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking an experienced and skilled Installer Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring accurate and timely order deliveries, and maintaining a high level of technical expertise in automotive repairs.

Key Responsibilities
  • Develop and maintain strong relationships with professional customers, including installers and sales specialists.
  • Take customer orders over the phone and online, accurately invoice orders, and direct efforts to pick and stage parts for delivery.
  • Route delivery specialists to ensure customers receive their orders in a timely manner.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly.
  • Assist with customer labor claims, ensuring they are processed quickly and efficiently.
Requirements
  • Strong background in mechanics.
  • Above average communication skills.
  • Desired: Hands-on knowledge of automotive repairs, ASE Certification, and fluency in multiple languages (Spanish is highly desired).
What We Offer
  • Competitive wages and paid time off.
  • Stock purchase plan and 401(k) with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health/wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.



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