Customer Service Representative

3 days ago


Utica, New York, United States Bass Pro Shops Full time
Job Title: CLUB Customer Service Outfitter

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a CLUB Customer Service Outfitter. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting CLUB membership, and driving sales.

Key Responsibilities:
  • Provide world-class customer service to guests, ensuring a pleasant and productive shopping experience.
  • Promote CLUB membership to customers, highlighting the benefits and value proposition.
  • Execute all CLUB operational and compliance programs, ensuring accuracy and attention to detail.
  • Demonstrate products to customers, remaining knowledgeable of advertised sales and promotions.
  • Meet metric goals and objectives for self and store, contributing to a positive and productive work environment.
  • Keep CLUB inventory accurate and maintain a clean and organized CLUB Booth.
  • Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
Requirements:
  • High school diploma or equivalent experience.
  • 0-2 years of experience in a customer service environment.
  • Excellent organization skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Benefits:
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Dental and vision benefits.
  • Voluntary benefits, including 401(k) retirement savings.
  • Paid holidays and paid vacation.
  • Bass Pro Cares Fund.

Bass Pro Shops is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.



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