Automotive Customer Service Consultant
2 weeks ago
Company Overview:
Christian Brothers Automotive
Employee Benefits:
- Closed on Weekends for Family Time
- Paid Time Off and Holidays
- Performance-Based Bonuses
- Financial Wellness Programs Provided
- Healthcare Options Available
- Retirement Matching Plans
- Employee Discounts
- Ongoing Training and Career Growth Opportunities
- Access to Employee Rewards Store
- Continuous Learning through CBA Training Systems
- Locally Owned and Operated
Position Summary:
As an Automotive Customer Service Consultant at Christian Brothers Automotive, you will be the primary point of contact for our clients seeking assistance with their vehicles. Your role is crucial in fostering relationships with our customers, as they rely on you during their vehicle service journey.
Service Consultants are tasked with guiding customers through the entire repair process, ensuring they are kept informed about their vehicle's status and achieving their satisfaction before they depart from our service center.
Key Responsibilities:
- Welcome every customer with warmth and respect.
- Provide clear and understandable solutions for vehicle repairs.
- Effectively manage the service workflow.
- Promote our services with integrity and honesty.
- Maintain a positive and collaborative team environment.
- Communicate professionally over the phone.
- Build lasting relationships with customers.
- Coordinate and participate in customer service activities.
- Assist with customer transportation as needed.
- Ensure all repairs meet the required specifications.
- Collaborate with team members and assist as necessary.
- Perform additional duties as assigned.
Qualifications:
- Previous experience in Retail Sales or Customer Service is essential; automotive repair experience is not required.
- Valid driver's license.
- Driving record must meet insurance standards.
- Familiarity with Windows-based software and automotive applications.
- Associate's degree is preferred.
Physical Requirements:
- Dependability and reliability for a full-time schedule.
- Ability to remain on your feet for most of the workday.
- Occasional lifting of items over 50 lbs.
- Ability to maintain a fast-paced work environment.
Christian Brothers Automotive is committed to providing a transparent and integrity-driven service experience. All information will be kept confidential in accordance with EEO guidelines. We are an Equal Opportunity Employer and practice 'At-will' employment.
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