Facilities Maintenance Coordinator

2 weeks ago


Northampton, Massachusetts, United States ServiceNet Full time
About the Role

We are seeking a highly organized and detail-oriented Facilities Maintenance Coordinator to oversee and manage our maintenance ticketing system. As a key member of our team, you will be responsible for ensuring timely and efficient resolution of maintenance requests.

Key Responsibilities
  • Ticket Management:
  • Manage and maintain the maintenance ticketing system, ensuring all incoming requests are logged, prioritized, and routed appropriately.
  • Monitor ticket statuses and follow up to ensure timely completion of maintenance tasks.
  • Analyze ticket data to identify patterns and recommend solutions for recurring issues.
  • Create and maintain documentation for ticketing workflows and system updates.
  • Coordination and Communication:
  • Serve as the central point of contact for maintenance ticket-related queries and updates.
  • Collaborate with maintenance staff and other departments to ensure efficient resolution of issues.
  • Communicate status updates and resolutions to requesters in a timely manner.
  • Process Improvement:
  • Evaluate and improve ticketing processes to enhance system efficiency and response times.
  • Provide recommendations for resource allocation based on ticket trends and priorities.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Prior experience in ticketing systems management or maintenance coordination preferred.
  • Familiarity with maintenance operations, tools, and ticketing software.
  • Strong organizational and time management skills.
  • Excellent communication and customer service abilities.
Benefits
  • Paid orientation and training
  • Generous time-off package
  • Comprehensive health and dental insurance plans
  • 403(B)-retirement plan with employer matching
  • Long-term disability benefits and paid life insurance
  • Opportunities for career advancement, tuition assistance, and more
Compensation and Benefits

The salary range for this position is $22.00-24.00 per hour. We offer a comprehensive benefits package, including paid time off, health insurance, and retirement savings options.



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