Operations Support Specialist

3 days ago


Northampton, Massachusetts, United States ServiceNet Full time
Operations Support Specialist

About the Role: As an Operations Support Specialist at ServiceNet, you will play a critical role in ensuring the smooth operation of our maintenance ticketing system. You will be responsible for managing and maintaining the system, monitoring ticket statuses, and analyzing data to identify areas for improvement.

Key Responsibilities:
  • Manage and maintain the maintenance ticketing system.
  • Monitor ticket statuses and follow up to ensure timely completion of maintenance tasks.
  • Analyze ticket data to identify patterns and recommend solutions for recurring issues.
  • Create and maintain documentation for ticketing workflows and system updates.

Requirements:
  • Bachelor's degree or equivalent work experience.
  • Prior experience in ticketing systems management or maintenance coordination preferred.
  • Familiarity with maintenance operations, tools, and ticketing software.
  • Strong organizational and time management skills.
  • Excellent communication and customer service abilities.

Benefits:
  • A competitive salary range of $22-$24 per hour.
  • A comprehensive benefits package, including paid time off and tuition assistance.
  • Opportunities for career advancement and professional growth.


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