Clinical Support Technician
3 days ago
The Administrative Specialist position is a multi-faceted role that affords the opportunity to engage patients on both a clinical and personal level. As an Administrative Specialist, you will be responsible for facilitating the day-to-day activities of the business office, including check-in/check-out of patients, maintenance of patient records, scheduling of patients, accounts receivable, maintaining order and appearance of the office, presentation of financial and treatment care options, and online reputation management activities.
- Reception Management:
- Manage day-to-day operations of Outpatient Mental Health office
- Open and close office according to OMH protocol
- Review the office for a neat, professional appearance and make necessary changes
- Check the daily schedule for accuracy and confirm with all providers
- Answer and respond to telephone calls and email correspondences with professionalism
- Review and inventory supplies for the office and provide order to OMH Management.
- Ensure that HIPAA Notice of Privacy Practices and other relevant notice(s) are properly displayed.
- Patient Management:
- Maintain a professional reception area; organize patient education materials, etc.
- Greet and welcome patients and visitors to the practice
- Check in patients according to office protocol, verifying and updating patient information
- Manage recall and inactive patient system
- Oversee patient relations; solicit feedback and handle patient complaints, under OMH Management indirect supervision
- Help explain office policy to patients
- Confirm the next day's appointments according to protocol and patient preferences
- Review patient quick-fill list ("Waitlist") to try to fill in cancellation and no-show appointment times
- Collect payment from patients at the time of treatment
- Make follow-up appointments as needed at the direction of OMH clinician(s)
- Review Financial and Care Contract agreements with patient at end of their appointment
- Other Duties:
- Administering Transcranial Magnetic Stimulation (TMS) treatments to patients suffering from Treatment Resistant Depression
- Gather and accurately record insurance information from patients, update as necessary
- Accurately file patient information in the practice EHR
- Track cases and referrals to and from other practices
- Sort, organize, and distribute mail
- May assist with the design of marketing and promotional materials (print and electronic)
- May assist with OMH advertising/recruiting ads for new staff
- May assist with OMH office facility management
- Solicit, monitor and respond to online reviews from patients
- Online reputation management of the OMH brand
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